Question

Match the terms to their correct examples or descriptions.

Answer 1

Answer:

a.) interpersonal skill  - 3. resolving conflict

b.) being open-minded to differences - 5. way to prevent conflict

c.) taking a deep breath  - 4. good way to handle conflict

d.) 93% total influence  - 2. tone and body language

e.) crossing arms and tapping foot - 1. body language

Explanation:

• Ability to resolve conflicts is an important skill that favors interpersonal relationships.
• Being tolerant with cultural and personality differences prevents these differences from causing conflict.
• Deep breathing is a useful relaxation technique that lowers heart rate, oxygenates the brain and helps to reduce anger during a conflict situation, being a good way to handle it.

• 93% of the influence we exert over people through communication is nonverbal in nature, 55% due to body language and 38% due to the tone of voice used.
• Crossing hands and kicking are examples of body language interpreted as signs of anxiety, nervousness or impatience.

Answer 2

The correct answers are:

1e. Body language would be crossing arms and tapping foot. This would indicate that you are angry or annoyed or displeased,

2d. Tone and body language accounts for 93% of the total influence you can have over another person.

3a. Resolving conflict is seen as a interpersonal skill. You are attempting to solve a problem between two or more people.

4c. Good way to handle conflict would be to take a deep breath. Remaining calm during a conflict is essential.

5b. Way to prevent conflict would be being open minded to differences. If you are open minded then you are less likely to engage in conflict.