All categories

2 years ago

Which of the following is NOT a result of good customer service?

Business

1 answer:

ikadub [295]2 years ago

7 0

Answer:

Employees will take less pride in their job.

Explanation:

Customer relationship management (CRM) typically involves the process of combining strategies, techniques, practices and technology so as to effectively and efficiently manage their customer data in order to improve and enhance customer satisfaction.

Simply stated, CRM is a strategic process which typically involves collecting customer information for the purpose of improving a customer's future experience.

A good customer service involves providing a timely, upbeat, and quality level of service, as well as attentive feedbacks to the customers that patronizes an organization. Thus, it ensures that the needs or wants of the customers are attended to in a matter that reflects positively on an organization.

This ultimately implies that, employees taking less pride in their job is not a result of good customer service because they are groomed to enjoy proffering solutions to the buying-selling related problems faced by a customer, especially those that are within their capacity to solve.

You might be interested in

Smith entered an oral agreement hiring and authorizing Jones to sell fraudulent identification cards produced by Smith. Smith an

Marina CMI [18]

Explanation:

We have to note an important point here is that, Smith has plan to sell fraudulent identification card through Jones and he has done only Oral agreement.

An oral agreement does not have a proof. Any oral agreement cannot be taken as a proof legally. There must be a proper written agreement required to prove the relationship. There are certain standard too in written agreement.

For Example, agreement written on a normal white paper cannot be accepted. The agreement should be legally signed according the bond paper provided and authorized by the Government.

Considering all the above discussion, Jones stands right.

3 0

2 years ago

Imagine that you are holding 7,000 shares of stock, currently selling at $70 per share. You are ready to sell the shares but wou

Readme [11.4K]

Answer:

Consider the following calculations

Explanation:

Number of Shares held = 7000

Current Price = $ 70

Portfolio Value = 7000 * 70 = 490,000

If continued to hold the shares

Portfolio value at $ 57 = 7000 * 57 = 399,000

Portfolio Value at $ 77 = 7000 * 77 = 539,000

If implemented collar strategy - Selling a call option and buying a put option

Call option

Strike Price = 75

Price of the option = $ 2

Put Option

Strike Price = 65

Price of the option = $ 4

Amount received on sale of Call option = 7000 * 2 = 14,000

Amount paid on buying a put option = 7000 * 4 = 28,000

Value of the Portfolio = 7000 * 70 + 14000 – 28000 = 490,000 +14000 – 28000 = 476,000

If the stock price in January is 57

As the strike price 75 is higher than the current market price of 57, the call option buyer will allow the option to expire

As the strike price of 65 is higher than the current price of 57, the investor will utilise the put option

Profit from Put option can be obtained by buying shares from market and selling the same under the put option

Profit from put option =7000 * (65-57) = 7000 * 8 = 56000

Value of the portfolio = Holding Value at current price + premium received – premium paid+ profit from put option

= 7000 * 57 + 14000 – 28000 + 56000

= 399000 + 14000 – 28000 + 56000

= 441,000

If the stock price in January is 70

As the strike price 75 is higher than the market price of 70, the call option buyer will allow the option to expire

As the strike price of 65 is lower than market price of 70, the invest will allow the put option to expire

Portfolio Value = Holding value at current market price + premium received – premium paid

= 7000 * 70 + 14000 – 28000

= 490000 + 14000 – 28000 = 476,000

If the market price in January is 77

As the strike price of 75 is lower than market price of 77, the buyer of call option will enforce the call option

Loss from call option = 7000 * (77-75) = 7000 * 2 = 14000

As the strike price of 65 is lower than market price of 77, the investor will allow the put option to expire

Portfolio Value = Holding value at current market price + premium received – premium paid – loss on call option

Portfolio value = 7000 * 77 + 14000 – 28000 – 14000

= 539000 + 14000 – 28000 – 14000

= 511,000

Download xlsx

4 0

2 years ago

You, Student B. Success have been hired to start on February 1, 2017, as the new accounting clerk. Your employee number is B-XXX

Dmitry [639]

what is the question actually asking?

3 0

2 years ago

Imagine that you earned $8,425 in one year. If the government enforces a 15% income tax, how much money would you owe in taxes a

wlad13 [49]

Answer:

$1, 263. 75

Explanation:

If annual income is $8,425 and the tax rate is 15%,

Annual Tax would be 15% of $8,425

=15/100 x $ 8425

=0.15 x 8, 425

=$1, 263.75

4 0

2 years ago

Lucky louie just won the lottery!! he has a choice of taking $1,000,000 in cash or receiving $50,000 per year for 30 years begin

kipiarov [429]

Given that Lucky won $1000000 and has an option of receiving $50000 p.a for 30 years, the total amount received after 30 years in case he goes for option 2 will be:
amount=(yearly payment)+(number of years)
=(50000)×(30)
=$1,500,000
This implies that the second option is best choice. Given the information, we shall conclude that the best thing to do is to calculate the present value of the annuity payments.
The answer is D]

8 0

2 years ago

Read 2 more answers