Question

Communication is written for specific purpose and audience. Which of the following is an example of communication that is meant to help consumers?
A. An inter office memo
B. A warranty
C. A procedure manual
D. None of the above

Answer 1

Answer: B. A warranty

Explanation:

Inter office memorandums (memos) like the name, are utilized for communication between and amongst the employees within an organisation. It is a handy way for team leads or heads of departments to pass across messages to their teams

Procedure manuals are company documents; they serve as materials for orientating & training employees of an organisation. They contain the core & basic information about an organisation such as company policies, guidelines, the mission/vision statement etc. They are designed to aid employees have a single focus as well as to reduce variation in practise

Warranty is an orally or written legal assurance given by a manufacturer or a similar party to its customer as a proof of its product’s genuineness. It also sets a boundary for the rights and obligations of the producer & consumer in the case of a claim or dispute

We see that of all the options available, only option B is directed to help consumers

Answer 2

C. A procedure manual is an example of communication that is meant to help consumers.