Question

Which of the following statements is consistent with the ideas that W. Edwards Deming promoted regarding quality management? a. Statistical concepts rather than behavioral considerations should govern quality improvement efforts. b. The burden of quality falls on those that do the work c. A key to quality improvement is to ensure that each part of the system functions effectively, independent from the others. d. Understanding variation is essential to improving quality.

Answer 1

Answer:

d. Understanding variation is essential to improving quality.

Explanation:

Deming develop a theory of variation. He said that is normal that business face changes and systems variate, but he specified that is essential for managers to identify and understand special and common causes of variation. He affirms that only managers have the authority to change the causes of variation and then they must to avoid repeated problems.