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Crank
2 years ago
9

A company has implemented Salesforce Service Cloud. The company needs Key Performance Indicators (KPIs) ensure that its customer

support service center is profitable. Which three metrics can be used to help executive management understand service center costs?
(A) All Cases closed Month -to -date
(B) All open Cases by Channel
(C) Case resolution time
(D) All Cases by Customer
(E) All open Cases by Priority
Business
1 answer:
marin [14]2 years ago
6 0

Answer:

following options are correct:

  • A - All Cases Closed Month to date
  • B - All open Cases by Channel
  • C - Case resolution time

Explanation:

  • A Key Performance Indicator is a cumulative value that shows how effectively a firm is accomplishing core business goals.                  Groups use KPIs to assess their achievement in attaining targets.
  • Based on Salesforce Customers, Service Cloud offers you a over all view of your clients and helps you to offer better, quicker and more quality service.                                                                                               It was never easier to share one-to-one with any company, through various channels and on any computer.

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​an object's _____ are the tasks or functions that the object performs when it receives a command to do so.
JulsSmile [24]
An object has methods that are the tasks of functions that the object performs when it receives a command to do so.  When you are commanding an object to perform something, you are using a message to send the object notice of what to do. Each object has attributes that define them compared to others and they each product a different end product. 
7 0
2 years ago
Consider Paul's decision to go to college. If he goes to college, he will spend $90,000 on tuition, $15,000 on room and board, a
Katen [24]

Answer:

B. $123,000

Explanation:

The computation of the Paul's cost of going to college is presented below:

= Tuition fees + room and board charges + books expenses + earning as a construction job - room and board charges

= $90,000 + $15,000 + $7,000 + $22,000 - $11,000

= $123,000

We simply deduct the room and board charges while working as a construction job and the other items would be added

4 0
2 years ago
A landlord entered into a 10-year lease of a building with an auctioneer, who planned to use the building itself for a storage a
ArbitrLikvidat [17]

Answer:

$2,000

Explanation:

Usually, the landlord is required to notify the tenant if he/she plans to sell the property, but regardless of who owns the property (the original landlord or  a new landlord), the contract terms are valid and must be honored by both the current landlord and the tenant.

The new owner immediately became the new landlord and he/she assumed all the responsibilities stated in the lease contract. Since the lease contract stated that the "lessor (landlord) agreed to maintain all structures on the property in good repair", the new landlord must pay for any necessary repairs.  

8 0
2 years ago
For each cost item, indicate whether it would be variable or fixed with respect to the number of units produced and sold; and th
Serhud [2]

Answer:

1. Property taxes, factory - Fixed cost and an indirect manufacturing cost

2. Boxes used for packaging detergent produced by the company  - Variable and direct manufacturing cost.

3. Salespersons' commissions  - Variable and selling cost.

4. Supervisor's salary, factory  - Fixed and Indirect manufacturing cost.

5. Depreciation, executive autos. - Fixed and administrative cost.

6. Wages of workers assembling computers  - Variable and direct manufacturing cost.

7. Insurance, finished goods warehouses - Fixed and Selling cost.

8. Lubricants for production equipment.  - Variable and indirect manufacturing cost.

9. Advertising costs  - Fixed and Selling cost.

10. Microchips used in producing calculators. - Variable and direct manufacturing cost.

11 Shipping costs on merchandise sold  - Variable and Selling cost.

12. Magazine subscriptions, factory lunchroom - Fixed and administrative cost.

Explanation:

The cost which is affected by the production of units is known as variable cost. The cost which does not vary with the units produced is fixed cost.

The costs which are related to selling and storage of the finished goods is selling cost.

The cost which is not affected by units produced and is related to office premises and controlling an organization is administrative cost.

The cost which is associated with the production of units and is incurred to convert raw material into finished goods is manufacturing cost.

The manufacturing cost which is directly affected by the units produced is direct cost and the manufacturing cost which is not affected by the units produced is indirect cost .

8 0
2 years ago
An industrial plant needs to make 100,000 parts per month to meet demand. Each month contains 20 working days, each of which all
Ratling [72]

Answer:

Part A:

Workers Needed=20.833≅21

Part B:

Productivity of individual worker=2.0833 parts/hour

Part C:

Multifactor productivity=0.0832 Parts/$

Explanation:

Part A:

Total parts =100,000

Workers needed= Total parts/(Parts per hour* hours per shift*Total Shifts)

Worker\ needed=\frac{100000}{10\ Parts/hour*8\ hours/shift*60\ shifts/worker} \\Workers\ needed= 20.833

Workers needed=20.833≅21

Part B:

Productivity of individual worker:

Productivity\ of\ individual\ worker=\frac{100000}{100\ workers*8\ hours/shift*60\ shifts/worker} \\Productivity\ of\ individual\ worker=2.0833\ parts/hour

Part C:

Total cost of material= $10*100,000=$1,000,000

Capital Costl= $100,000

Total labor Cost=21\ workers*8\ hours/shift*60\ shifts/worker*\$10/hour

Total labor Cost=$100,800

Multifactor productivity=Total Parts/(Total cost of material+capital cost+Total labor Cost)

Multifactor\ productivity=\frac{100000}{\$1,000,000+\$100,000+\$100,800} \\ Multifactor\ productivity=0.08324\ Parts/\$

3 0
2 years ago
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