Question

Kaylee’s customers seem to be buying less of her freshly baked breads and more of her yogurt parfaits and coffees. She begins to ask customers at the checkout why they made their selection. She learns that many of her customers are choosing a gluten-free diet. She changes her breads and now is selling gluten-free breads and most days sells out. Kaylee used
a. feedback.
b. input.
c. output.
d. a transformational process.
e. complexity theory.

Answer 1

Answer:

d. a transformational process.

Explanation:

d. a transformational process is the changes that occurs in an organization output products whereby its results from changes in the inputs so as to achieve customer satisfaction.

though, Kaylee's uses the feedback she got from her customer on there purchase rate and finds out they demand more for gluten free diet. therefore, Kaylee was able to improved her freshly baked diet by removing gluten in the production process to produce a gluten free bread that her customer desired. with this process, she used customer feedback in her transformational process.