Question

Tim is at his friend Michael's house. Michael says his parents won't notice if a couple of beers go missing. Tim looks down and assertively says, "No, I don't want to break their trust." When Michael insists that they won't care, Tim shrugs and looks away.
Which refusal skill is Tim forgetting to use in this situation?
A. Repeating his message as often as necessary
B. Using the word "no"
C. Using a firm tone of voice
D. Using strong nonverbal language

Answer 1

I would say D; using strong nonverbal language or A; repeating his message as often as necessary

he says no, in a firm tone. But when he does say no he is looking down not in Michaels face. 

But also He could say no again when Michael says they won't care but instead he shrugs and looks away.

I think either A or D would work

Answer 2

The answer you are looking for is:

D. Using strong nonverbal language

Explanation:

Apex

I am 100% sure about this answer