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nignag [31]
2 years ago
5

World-class performance measures can be used in different functional areas of a firm to satisfy objectives, enhance the value of

the firm's products and services, and increase customer satisfaction by providing measures in which of the following capability area(s)? a. Quality b. Cost c. Customer Service d. All of these
Business
1 answer:
Alex777 [14]2 years ago
5 0

Answer:

D) All of these

Explanation:

World class performance measures can be used in different functional areas, for example International Organization for Standardization (ISO) norms apply to all the functional areas of a company:

  • ISO 9000 - Quality Management
  • ISO 27000 - Information Security Management Systems
  • ISO 14000 – Environmental Management
  • ISO 31000 - Risk Management
  • ISO 50001 - Energy Management
  • ISO 26000 - Social Responsibility
  • ISO 28000: 2007 – Specifications for Security Management Systems for the Supply Chain
  • ISO 37001: 2016 Anti-Bribery Management Systems
  • ISO 45001 – Occupational Health and Safety
  • ISO 22000 – Food Management Systems

Other types of world class performance measures that are not as established and recognized as ISO norms, but are gaining momentum in modern management like World Class Manufacturing (WCM) framework focus on four main areas:

  • Manufacturing competitive products: measure quality performance
  • Manufacturing product mix and volume: measure cost performance  
  • Short lead-times and make-to-order: measure delivery performance  
  • New product introductions: measure flexibility performance

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BlackBerry, which gained significant market share in the early 2000s in the business, government, and consumer markets, lost market share because "competitors offered phones with better designs and more features".

<u>Option:</u> B

<u>Explanation:</u>

The causes BlackBerry struggled are:

  • They were unable to innovate quickly enough. Apple and all the Android phone manufacturers released their phones with new operating system and physical shapes.
  • That was a major disruption in the market for cell phones and BlackBerry did not follow.

The company after Chen took over BlackBerry in late 2013 to concentrate more on apps. In 2016, the team stopped manufacturing its own branded phones and is now depending on suppliers to do so. The organization now provides a lot of its software and services revenues, as well as licensing, to big corporations.

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Midland Company buys tiles and prints different designs on them for souvenir and gift stores It buys the tiles from a small comp
MAXImum [283]

Answer:

The question is not complete,find below complete question:

Midland Company buys tiles and prints different designs on them for souvenir and gift stores. It buys the tiles from a small company in Europe, so at all times it keeps on hand a stock equal to the tiles needed for three months’ sales. The tiles cost $3 each and must be paid for in cash. The company has 28,000 tiles in stock. Sales estimates, based on contracts received, are as follows for the next six months:

January 11,900

February 18,700

March 13,600

April 14,700

May 10,300

June 7,100

Required: a. & b. Estimate purchases (in units) and cash required to make purchases in January, February, and March.

Purchases in units  is 30,900 units

Purchases amount is $92,700

Explanation:

The purchases in January is the sales estimate plus the desired ending inventory minus the opening stock of inventory.

The desired closing inventory in the sense implies three months future sales units i.e February,March and April sales units.

Sales in January                                                         11,900

desired closing inventory(18,700+13,600+14,700)47,000

Total required units                                                   58,900

Opening stock of inventory                                       28,000

Total purchases                                                           30,900        

Total purchases in dollar terms=purchases units*sales price per unit

sales price per unit  is $3

total purchases in  dollar terms=$3*30,900=$92,700                    

8 0
2 years ago
Five years ago, Weed Go Inc. earned $1.50 per share. Its earnings this year were $3.20. What was the growth rate in earnings per
podryga [215]

Answer:

Option C 16.36% is correct.

Explanation:

We can find the growth using the following growth formula:

g = (Earning per share today / Earning per share n years ago)^(1/5)  - 1

EPS of this year is $3.2 per share and 5 ago was $1.5 per share.

So by putting values we have:

g = (3.2 / 1.5) ^(1/5)  - 1  = 16.36%

The right option is C.

7 0
2 years ago
Consider a company that provides two services using the same basic process. Service A is relatively complex, and has 15 opportun
patriot [66]

Answer:

The answer is: Total DPMO of the overall process is = 4,733.33

Explanation:

To calculate the defects per million opportunities (DPMO) we use the following formula:

       DPMO = (D/(U*O))*1,000,000

  • Defects = D
  • Unit = U
  • Opportunity to have a defect = O

We are given the following data:

<u>Service A:</u>                                           <u>Service B:</u>

D = 10                                                  D = 17

U = 500                                              U = 1,000

O = 15                                                  O = 5

DPMO Service A = [10 / (500 x 15)] x 1,000,000 = 1,333.33

DPMO Service B = [17 / (1,000 x 5)] x 1,000,000 = 3,400

Total DPMO = 4,733.33

4 0
2 years ago
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