Question

After assessing the results from a recent customer survey, top managers at Gibraltar Corporation are convinced their firm is doing a poor job of responding quickly to customer needs. This has the managers very worried. Empowerment might be an approach that would help Gibraltar improve its responsiveness.
1. True
2. False

Answer 1

Answer:

The correct answer is number (1): True.

Explanation:

Empowerment refers to the delegation of power from managers to subordinates. By doing so, executives allow employees to be more independent in decision-making situations which generates confidence in themselves to solve problematic cases. Besides, workers' commitment to their duties is likely to increase moreover when employees what to prove managers they can handle operations efficiently.

Thus, Gibraltar Corporation can definitely improve responsiveness by empowering customer service representatives.

Answer 2

Answer:

Empowerment approach is a type of approach which empowers people to do their tasks and this way they feel more confident working for the company.

Here in this question, I think that empowerment approach can be a good way to improve the responsiveness of the company because this way, it will create a sense of security in amongst the workers and they will feels confident to respond to customer needs by themselves, which in turn will ultimately lead to quick responding to the customer needs by the company. So yes, i think the answer is TRUE.

Hope this clear things up. Thank You.