Question

You left work on Thursday evening and forgot to turn in a report that was due that day to your manager. You decide you need to compose an apology letter.
What should you do when composing the message? Check all that apply.

a) Ignore the feelings of the receiver.
b) Express remorse but do not accept responsibility.
c) Use empathy.
d) Express genuine feeling and understanding.

Answer 1

C and D are the correct answer

Answer 2

Answer:

c)Use empathy

d)Express genuine feeling and understanding

Explanation:

And make sure to accept responsibility