Question

Consider the following vignette. Aboard the cruise ship Royal Majesty, a breakfast diner complains to the waiter that the meal is cold. The waiter sends the meal back to the kitchen and returns shortly with a plate of steaming eggs and bacon. The customer refuses the meal again. This breakdown in customer interaction can best be described as:

Answer 1

Answer:

unreasonable demands

Explanation:

This specific customer is making contradictory demands since he/she first complains that the breakfast is too cold and then that it is too hot.

The problem here is not the fault of the waiter or the kitchen, the customer is probably frustrated about something else (or has some type of internal conflict) and just decides to be rude or irrational with his/her meal. No matter what service is provided to the customer, he/she will complain about it just for the sake of complaining. This type of customer is classified as chronic complainer.