Question

Once you have collected data for a message, you’ll need to find a way to organize it. Well-organized messages group similar ideas together, allowing readers to see relationships and follow arguments. You can use two primary techniques for organizing your information: a scratch list and an outline.
Scratch lists and outlines give you a chance to .
Answer the question based on the following scratch list.
The Boston Hotel
High-end linens
600-thread-count sheets
Coffeemaker and selected teas
Imported beer
Fresh-squeezed juices
Affordability
Food and drink
Double-thick bath towels
Silk pillowcases
Raw silk curtains with gold embellishments
$100/night four-star rooms
Free snacks, shampoo, and conditioner
Free wireless Internet
1. Which group includes specific supporting detail that could be added to the previous scratch list?
a. High-end linens; free wireless Internet; free snacks, shampoo, and conditioner
b. Safety, comfort, half-price Tuesday
c. Sparkling water, evening wine tasting, four-star hotel restaurant
d. Business messages typically follow either a direct strategy or an indirect strategy. The direct strategy, or frontloading, places the main idea at the beginning of a message.
e. Using a direct opening strategy .
f. An indirect strategy places the main idea after an explanation or reason.
2. Which of the following is a situation that might call for an indirect strategy? Check all that apply.
a. You need to convince your coworkers to adopt a new software program that they don’t understand.
b. You need to fire your receptionist.
c. You are sending a past-due notice on an account.
d. You need to inform your team that the upcoming project will be a challenge.
e. You want to schedule a meeting to update your boss on a client meeting.

Answer 1

Answer:

c. Sparkling water, evening wine tasting, four-star hotel restaurant

a. You need to convince your coworkers to adopt a new software program that they don’t understand.

b. You need to fire your receptionist.

c. You are sending a past-due notice on an account.

Explanation:

In the first question, sparkling water, even tasting wine and four star hotel restaurant are all specific categories that fall under some of the items in the foregoing scratch list example food and drink and $100/night four star rooms

In the second question, manager use indirect strategies in communicating information that may be perceived as bad news to the employees in such a way as to reduce the negative psychological effect it may have on them. Example firing your receptionist is bad news to her and would have to be communicated indirectly by first offering an explanation and putting the main idea towards the end of the message