The lines which are a flashback here are: She thought of her last day in middle school, seven years ago, when Sarah had given her an iPod. She had felt ecstatic that day when she realized she would be able to listen to her favorite songs and fend off comments from her cousins about how little she knew about music.
You have worked five years in technical support
I believe the answer is A.More is thy due than more than all pay but i am not 100% sure so if this is wrong I am truly sorry.
Direct characterization is when the author specifically tells the reader the traits of a character. In this excerpt, Dickens tells you that the woman is elderly, wise, experienced and knows what is "good for children". If Dickens had used indirect characterization, he would have need to shown her wisdom and experience by including specific examples. The reader would then be lead to develop his own conclusion about the whether or not the woman was wise and experienced.