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zalisa [80]
2 years ago
14

Ann Ellis is a systems analyst at CyberStuff, a large company that sells computer hardware and software via telephone, mail orde

r, and the Internet. CyberStuff processes several thousand transactions per week on a three-shift operation and employs 50 full-time and 125 part-time employees. Lately, the billing department has experienced an increase in the number of customer complaints about incorrect bills. During the preliminary investigation, Ann learned that some CyberStuff representatives did not follow established order entry procedures. She feels that with more information, she might find a pattern and identify a solution to the problem. Ann is not sure how to proceed. She came to you, her supervisor, with two separate questions.
a. Is a questionnaire the best approach, or would interviews be better?
b. Whether Ann uses interview, questionnaire, or both techniques, should she sample by random, include an equal number of people from each shift, or use some other approach? As Ann’s supervisor, what would you suggest, and why?
Business
1 answer:
Klio2033 [76]2 years ago
6 0

Answer:

A) The use of both techniques ( i.e. questionnaire and Interview )

B)  The sampling method should include an equal number of workers from each shift, this is to ensure that every shift's opinion is broadly covered.

Explanation:

A) The best approach in resolving this problem is the application of both questionnaires and interviews, this is because the questions  will be covered in both the questionnaire and interview therefore a more detailed/accurate answer can be gotten by combining both processes

B) The sampling method should include an equal number of workers from each shift, this is to ensure that every shift's opinion is broadly covered.

You might be interested in
Compute the current ratio, acid-test ratio, and gross margin ratio as of January 31, 2013. (Round your answers to 2 decimal plac
maxonik [38]

Answer:

NELSON COMPANY

A. Current Ratio = Current Assets/Current Liabilities

= $38,500/$13,000

= 2.96 : 1

B. Acid-test Ratio = Current Assets - Inventory/Current Liabilities

= $24,600/$13,000

= 1.89 : 1

C. Gross margin ratio = Gross margin/Net Sales x 100

= $70,750/$110,950 x 100

= 63.77%

Explanation:

a) Data and Calculations:

NELSON COMPANY

1. Unadjusted Trial Balance  as of January 31, 2013

                                                       Debit     Credit

Cash                                          $ 24,600

Merchandise inventory                12,500

Store supplies                               5,900

Prepaid insurance                         2,300

Store equipment                        42,900

Accumulated depreciation—

    Store equipment                                  $ 19,950

Accounts payable                                         13,000

J. Nelson, Capital                                        39,000

J. Nelson, Withdrawals                2,100

Sales                                                            115,200

Sales discounts                          2,000

Sales returns and allowances   2,250

Cost of goods sold                  38,000

Depreciation expense—

      Store equipment              0

Salaries expense                     31,300

Insurance expense                 0

Rent expense                         14,000

Store supplies expense         0

Advertising expense              9,300

Totals                                $ 187,150       $ 187,150

2. Adjusted Trial Balance as of January 31, 2013

                                                       Debit     Credit

Cash                                          $ 24,600

Merchandise inventory                10,300

Store supplies                                2,800

Prepaid insurance                             800

Store equipment                         42,900

Accumulated depreciation—

    Store equipment                                  $ 21,625

Accounts payable                                         13,000

J. Nelson, Capital                                        39,000

J. Nelson, Withdrawals                2,100

Sales                                                            115,200

Sales discounts                          2,000

Sales returns and allowances   2,250

Cost of goods sold                  40,200

Depreciation expense—

      Store equipment                 1,675

Salaries expense                     31,300

Insurance expense                   1,500

Rent expense                         14,000

Store supplies expense           3,100

Advertising expense               9,300

Totals                               $ 188,825      $ 188,825

3. NELSON COMPANY

Income Statement for the year ended January 31, 2013:

Sales Revenue                                     $110,950

Cost of goods sold                                40,200

Gross profit                                          $70,750

Depreciation expense—

      Store equipment                 1,675

Salaries expense                     31,300

Insurance expense                   1,500

Rent expense                         14,000

Store supplies expense           3,100

Advertising expense               9,300    60,875  

Net Income                                         $ 9,875

4. Sales Revenue                    $115,200

   Sales discount & allowances (4,250)

  Net Sales Revenue             $110,950

5. NELSON COMPANY

Balance Sheet as of January 31, 2013:

Assets:

Cash                                                         $ 24,600

Merchandise inventory                               10,300

Store supplies                                               2,800

Prepaid insurance                                            800

Current Assets:                                           38,500

Store equipment                         42,900

Accumulated depreciation—

    Store equipment                   (21,625)     21,275

Total Assets                                             $ 59,775

Liabilities + Equity:

Accounts payable                                       $13,000

J. Nelson, Capital                                         39,000

J. Nelson, Withdrawals                                 (2,100 )

Net Income                                                 $ 9,875

Total Liabilities + Equity                         $ 59,775

a) Nelson Company's current ratio is the measure of the company's ability to settle maturing short-term liabilities with short-term financial resources.  It is is measured as the relationship between current assets and current liabilities.

b) Nelson's acid-test ratio takes away the encumbrances that can slow the conversion of current assets into cash for the settlement of current liabilities.  In this case, the inventory, stores supplies, and prepaid insurance are excluded.

c) Nelson has a robust gross margin ratio of more than 60%.  This means that it is able to limit the cost of goods sold to below 40%.  However, management of Nelson Company is unable to control its periodic costs in order to generate reasonable net income, as it can only turn less than 9% of the sales into returns for J. Nelson.

7 0
2 years ago
A project with an initial investment of $460,100 will generate equal annual cash flows over its 11-year life. The project has a
seropon [69]

Answer: $65,075.85

Explanation:

Given that the cash flow should be constant, it will be an annuity.

The initial investment will be the present value of this annuity.

Present value of annuity = Annuity * ( 1 - (1 + rate)^-number of periods) / rate

460,100 = Annuity * ( 1 - (1 + 8.2%) ⁻¹¹) / 8.2%

460,100 = Annuity * 7.070211525

Annuity = 460,100 / 7.070211525

= $65,075.85

4 0
1 year ago
Compare the results of your personal time allocation to your ideal time allocation. Are you close to your ideal allocation? If n
miv72 [106K]

Answer:

As an individual, I am not close to my ideal time allocations as such allocation got affected by many factors that are beyond the control of an individual. One has to depend on the external environment which is composed of other individuals receding near you.

The sleeping schedule, health both mental and physical affects the time allocation significantly. Due to distress and overload panics one serves more time in sleeping than adequate.

 

3 0
2 years ago
What are some of the things many CTSOs do for their members? Check all that apply.
jarptica [38.1K]

Answer:

The correct answers would be option B and D, Provide hands on experience and connect students with experts.

Explanation:

CTSO stands for Career and Technical Students Organization. It is usually a non profit organization of career and technical students which are primarily based in schools or career technology centers. They are often integrated into departments of education on the state level. Their main purpose is to provide assistance and help to the students. They provide hands on experience to the students who want to flourish their career and technical skills before entering into the real markets. They also connect students with the experts of their fields who help them with their studies as well as with their careers.

6 0
2 years ago
Read 2 more answers
What would you do as ceo to support the goals of japan airlines during the challenging economics that airlines face?
faust18 [17]

Call employees at any level in the organisation “partners” and reward empowerment in decision making.

Explanation:

The CEO of a company has the leading role in the management of its operations and the resources, which is the main point of contact between the board of directors (the board) and the corporation, as a large corporate decision-making body.

Executives often believe that workers are empowered by just wanting to do so. The executives say to the workers, "You are empowered." "The decisions can be made. I think success occurs as workers are told I are motivated in a broad-based way.

7 0
2 years ago
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