A series of steps
Clear point of view
A description of events
Bad customers are dissuaded by prices and good customers are dissuaded by poor service. The Rockefeller Corporation issued an interesting report of this situation short time ago in which it is shown that 14% of customers stop buying because they are not satisfied with the product and 68 % due to poor service.
Answer: I just finished the test, the answer is C.
Explanation:
If those lines are the excerpt then the answer should be that Kelsey felt unsure of exactly what she wanted.