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2 years ago

Which of the following is not a strategy to manage service capacity?

Business

2 answers:

vivado [14]2 years ago

8 0

What is not a strategy for managing service capacity is B) backordering

<h2>Further explanation </h2>

Good service quality will be very influential in the business world. Every customer who comes will certainly be happy if you get good service. Good service quality creates loyal customers who will usually recommend the business to others, so new customers will be added.

Here is the right way you should do :

Fast & Responsive Service

Most customers certainly want to be served quickly and responsively. Responding to what this means is that what you say must be what the customer intended.

Have a Call Center

Make sure there is someone whose job is to pick up a reliable call center call service.

Listen to Customer Complaints

Listening is an activity that is quite difficult to do. But this is one of the points in improving business services.

Maintain Patience

Patience has its limits, but you still have to face situations that drain your patience.

Maintain politeness

Communication with customers must be done in a polite manner so that they feel comfortable with the service you provide.

Finding the Right Solution

You must be able to provide a good solution to the customer so that both parties are not harmed both material and nonmaterial.

Admit the Error

By acknowledging mistakes and apologizing to customers, you can restore your business trust.

Keep the Promise

If indeed you can not keep promises to customers, then you better be honest if you are not able.

Train Your Employees

For new employees, training periods should be conducted at least a month, in order to adapt to the new work environment.

Ask for Feedback from Customers

Feedback has an important role in the sustainability of a business. Ask customers to provide feedback on services that have been provided by you.

Learn more

how to improve the service brainly.com/question/12499382

service influence to business brainly.com/question/12499382

Details

Class: high school

Subjects: business

Keyword: service, employee, technical

11111nata11111 [884]2 years ago

7 0

Answer: B. Backordering is not a strategy to manage service capacity.

Explanation: Service capacity is making sure that everyone involved in the business is producing the highest possible output of their services. All staff, departments and equipments should be pushing to maintain a high level of service capacity which is why hiring extra workers to make sure the job gets done is a strategy to manage service capacity. Pricing and promotion is also a strategy to manage service capacity so that the products/services are being used.

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You purchased 1000 shares of stock in Cumberland Software for $3 per share on January 1, 2006. Over the next four years, you rec

Slav-nsk [51]

Answer:

a) Total gross return = 459.3%

b) Average annual return = $4,195

Explanation:

Let's begin by listing out the information given us:

Number of shares = 1000, purchase price = $3 per share,

dividend = 7 cents = $0.07 per share per year,

time = 4 years, sale price = $16.50 per share,

brokerage commission = 4%

Cost of shares purchased = number of shares * purchase price

Cost = 1000 * 3 = 3,000

Cost = $3,000

I purchased shares worth $3,000 on January 1, 2006

Total dividend received = dividend * number of shares * time

Total dividend = 0.07 * 1000 * 4 = $280

Over the course of 4 years, I received $280 in dividend

Price of share sale = number of shares * sale price

Price of share sale = 1000 * 16.50 = $16,500

brokerage commission = 4% of Price of share sale

brokerage commission = 0.04 * 16500 = $660

a) Total gross return = (dividend + price of share sale - cost of shares purchased) ÷ cost of shares purchased

Total gross return = (280 + 16500 - 3000) ÷ 3000

Total gross return = 13780 ÷ 3000 = 4.593

Total gross return = 4.593 * 100%

Total gross return = 459.3%

This means the investment made a profit of over 400% (four times the amount spent in purchasing the shares)

N.B: Total gross return does not include fees and expenses such as brokerage costs

b) Average annual return = Returns during the specified period ÷ time

Returns during the specified period = dividend + price of share sale = 280 + 16500 = $16,780

Average annual return = 16780 ÷ 4 = 4195

Average annual return = $4,195

3 0

2 years ago

You can now sell 40 cars per month at $20,000 per car, and demand is increasing at a rate of 3 cars per month each month. What i

MArishka [77]

Answer:

More than $1500 price per car per month has to be dropped.

Explanation:

Given:

price per car = $20,000

car sale per month = 40

rate of increase in demand = 3

Solution:

Revenue R = Price × Quantity = P * Q

From the above given data

P = 20,000

Q = 40

R = P*Q

dQ/dt = 3

We have to find the rate at which the price is to be dropped before monthly revenue starts to drop.

R = P*Q

dR/dt = (dP/dt)Q + P(dQ/dt)

= (dP/dt) 40 + 20,000*3 < 0

= (dP/dt) 40 < 60,000

= dP/dt < 60000/40

= dP/dt < 1,500

Hence the price has to be dropped more than $1,500 before monthly revenue starts to drop.

3 0

2 years ago

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The cash register tape for Kingbird Industries reported sales of $10,032.30. Record the journal entry that would be necessary fo

siniylev [52]

Answer:

(a)

Dr Cash $10,032.30

Cr Cash Over and Short$74.90

Cr Sales Revenue $10,107.2

(b)

Dr Cash $10,148.54

CrSales Revenue$10,107.2

Cr Cash Over and Short$41.34

Explanation:

Kingbird Industries

(a)

Dr Cash $10,032.30

Cr Cash Over and Short$74.90

Cr Sales Revenue $10,107.2

($10,032.30+$74.90)

(b)

Dr Cash $10,148.54

(10,107.2+$41.34)

CrSales Revenue$10,107.2

Cr Cash Over and Short$41.34

3 0

2 years ago

Smithson Company uses a job-order costing system and has two manufacturing departments— Molding and Fabrication. The company pro

vazorg [7]

Answer:

Instructions are below.

Explanation:

a) First, we need to calculate the total estimated overhead:

Total overhead= 1,100,000 + (5*50,000)= 1,350,000

Now, we can determine the overhead rate:

Predetermined manufacturing overhead rate= total estimated overhead costs for the period/ total amount of allocation base

Predetermined manufacturing overhead rate= 1,350,000/50,000

Predetermined manufacturing overhead rate= $27 per machine hour

b)

Job D-75:

Total cost= direct material + direct labor + allocated overhead

Total cost= 700,000 + 360,000 + 27*20,000

Total cost= $1,600,000

Job C-200:

Total cost= 550,000 + 400,000 + 27*30,000

Total cost= $1,760,000

c) Selling price= 150% of manufacturing costs

Job D-75= 1,600,000*1.5= $2,400,000

Job C-200= 1,760,000*1.5= $2,640,000

d) COGS= beginning finished inventory + cost of goods manufactured - ending finished inventory

COGS= 0 + (1,600,000 + 1,760,000) - 0

COGS= $3,360,000

2)

a)

Molding= (800,000/20,000) + 5= $45 per machine hour

Assembly= (300,000/30,000) + 5= $15 per machine hour

b)

Job D-75:

Total cost= 700,000 + 360,000 + 45*20,000

Total cost= $$1,960,000

Job C-200:

Total cost= 550,000 + 400,000 + 15*30,000

Total cost= $1,400,000

c)

Job D-75= 1,960,000*1.5= $2,940,000

Job C-200= 1,400,000*1.5= $2,100,000

d) COGS= 0 + (1,960,000 + 1,400,000) + 0

COGS= $3,360,000

4 0

2 years ago

The method of analyzing capital investment proposals that divides the average annual income by the initial investment is:a.accou

iren [92.7K]

Answer: Accounting rate of return

Explanation:

The accounting rate of return is the percentage rate of return that is expected on an asset or investment as compared to the initial investment cost of the investment.

In an accounting rate of return, the average revenue from an asset.is divided by the company's initial investment in order to derive the ratio or the return that can be gotten over the lifetime of the investment or asset. The accounting rate of return does not consider cash flows or the time value of money.

4 0

2 years ago

Read 2 more answers