Question

Stazia Inc is a software company that intends to collaborate with Softron Inc, another multinational company. Steve, the chief executive officer of Stazia, decides to discuss the company's objectives with Jared, the chief executive officer of Softron. Steve seeks to obtain information about the services Softron offers and the quality process it follows. Steve intends to gather maximum information from this discussion including nonverbal cues. In this scenario, which of the following channels of communication should Steve use? A) An email message B) A telephone conversation C) A face-to-face meeting D) A voice mail

Answer 1

The correct answer is C. A face-to-face meeting

Explanation:

A face-to-face meeting is one of the most common communication forms used in business, this implies participants meet in the same space and at the same time and therefore interaction occurs directly. This type of interaction is more beneficial than email messages, telephone conversation or voice mails in terms of understanding both the verbal and non-verbal information.

Indeed, only in a face-to-face meeting, you can see the gestures, movements, and position of the other person which often reveals more than his/her words. Due to this, Steve should use a face-to-face meeting because this channel would allow him to gather more information than other channels as it is the only one that would allow him to understand nonverbal cues.

Answer 2

Answer: option C

Explanation: A face to face interaction between the concerned parties will be the best alternative in this case as Steve wants to have maximum information and also non verbal clues. In Email message and voice mail there might be a lack of information as the transmission and transfer of messages will be slow and also there will be no nonverbal clues. In case of telephone conversation the information transmission will be fast but the problem regarding non verbal clues will still be there, hence, face to face conversation is the best alternative.