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ELEN [110]
2 years ago
11

The Ritz-Carlton Hotel trains each employee to note the likes and dislikes of regular customers and record this information into

a computerized guest history profile that provides information on the preferences of 240,000 repeat Ritz-Carlton customers. Through the use of this customer database, the Ritz-Carlton is able to provide more personalized service to its guests. If, for example, a guest prefers a feather pillow or always orders a glass of sherry before retiring, this information can be entered in the database and these needs can be anticipated and met. By providing more personalized service, the Ritz-Carlton is narrowing provider ________ of the gaps model of service quality.
Business
1 answer:
Hoochie [10]2 years ago
8 0

Answer:

The correct answer is: Gap 1

Explanation:

The Gap Model of Service Quality is also referred to as Customer Service Gap Model or sometimes the 5 Gap Model. It is commonly used by businesses to understand and measure customer satisfaction. According to the model, there are five major satisfaction gaps that companies need to take into consideration.

The given scenario is an example of Gap 1 of the Gaps Model of Service Quality. It is called the 'knowledge gap' which is the difference between customer's expectations and the company's provision of that service. This gap usually takes place as a result of the management's lack of knowledge and understanding about the customer's expectations.

 

 

 

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When faced with barriers to change, leaders can create a good climate for advancing the aims of the organization and making prog
dexar [7]

Answer:

The correct answer is letter "A":  a learning organization; an ethical organization.

Explanation:

In order to tear down barriers within a company, managers must spark the creation of a learning organization to facilitate the continuous learning process of its employees which allows the organization to remain competitive. Besides, it is important not to set aside the ethical principles employees must adapt in their behavior within the work frame such as fairness, honor, and responsibility.

5 0
2 years ago
Mark runs a home improvement business. He is happy with the level of business he receives, but he wants to learn more about his
Klio2033 [76]

Answer:

Secondary Data

Explanation:

Secondary data is defined as the data that is collected by the other people other than the end users of it.

In the case, Mark is the end users. And the data is of U.S census bureau, other governments agencies, database, however, is not collected by Mark but by marketing research firms and different reports instead.

So that, in this case, Mark is using secondary data.

5 0
2 years ago
Research an example of a monopoly in the United States economy, past or present. Construct a brief explanation of the monopoly a
a_sh-v [17]
 I don't think there's anything more annoying than the ISP monopolies, specifically Comcast which has most of the US I believe. They never bother to upgrade their services only their prices and stupid cable bundle packages. I'm lucky enough to live in a large metropolitan area where a new fiber internet company just started up but before this last year there were only two ISP choices; Comcast or Century link. Suburban and rural areas typically only get one choice; expensive slow internet service from a local ISP monopoly.

8 0
2 years ago
Read 2 more answers
Tom’s Tent Company has total fixed costs of $300,000 per year. The firm's average variable cost is $80 for 10,000 tents. At that
Ghella [55]

Answer:

The firm average total cost is $110

correct option is  d. $110

Explanation:

given data

total fixed costs = $300,000 per year

average variable cost = $80

tents = 10,000

to find out

we know that average total costs is sum of average fixed cost and average variable cost    .........................1

here

Average fixed cost = total fixed cost ÷  number of unit output

Average fixed cost = \frac{300,000}{10,000}

Average fixed cost = $30

so

average total costs = Average fixed cost  + average variable cost

average total costs = $30 + $80

average total costs = $110

correct option is  d. $110

8 0
2 years ago
Sarbanes-Oxley Act requires each of the following: (You may select more than one answer. Single click the box with the question
nordsb [41]

Answer: An effective Internal Control

Auditors must evaluate internal controls

Auditor's work overseen by Public Accounting Board

Explanation:

The early part of the 21st century saw shocking financially improper activities by companies such as WorldCom and Enron exposed to the world. Investor Confidence was shaken and the government needed to do something to restore it.

This was why in 2002, the US Congress passed the Sarbanes-Oxley act that aimed to ensure that the actions of those companies were never repeated.

The act requires the following;

a) An effective Internal Control

The act requires that companies enact very effective Internal controls to detect financial irregularities and even went forward to make it the responsibility of the Top Executives to ensure that this is so.

b) Auditors must Evaluate Internal Controls.

Auditors had to change their auditing strategies that were deemed inefficient. They are now required to properly evaluate in-depth, the internal controls that a company adopts to be able to give an opinion on it and they do this based on the guidelines of the Public Accounting Board.

c) Auditor's work overseen by Public Accounting Board

The Public Company Accounting Oversight Board (PCAOB)  was established by the Sarbanes-Oxley Act with it's main purpose being to monitor and oversee auditors as they audit companies so that they may protect the public from false financial information. They set rules and standards that Auditors must follow and these rules in turn have to be approved by the Securities and Exchanges Commission (SEC).

3 0
2 years ago
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