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ELEN [110]
2 years ago
11

The Ritz-Carlton Hotel trains each employee to note the likes and dislikes of regular customers and record this information into

a computerized guest history profile that provides information on the preferences of 240,000 repeat Ritz-Carlton customers. Through the use of this customer database, the Ritz-Carlton is able to provide more personalized service to its guests. If, for example, a guest prefers a feather pillow or always orders a glass of sherry before retiring, this information can be entered in the database and these needs can be anticipated and met. By providing more personalized service, the Ritz-Carlton is narrowing provider ________ of the gaps model of service quality.
Business
1 answer:
Hoochie [10]2 years ago
8 0

Answer:

The correct answer is: Gap 1

Explanation:

The Gap Model of Service Quality is also referred to as Customer Service Gap Model or sometimes the 5 Gap Model. It is commonly used by businesses to understand and measure customer satisfaction. According to the model, there are five major satisfaction gaps that companies need to take into consideration.

The given scenario is an example of Gap 1 of the Gaps Model of Service Quality. It is called the 'knowledge gap' which is the difference between customer's expectations and the company's provision of that service. This gap usually takes place as a result of the management's lack of knowledge and understanding about the customer's expectations.

 

 

 

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Which two statements are true about batch size, lead time, and utilization? (Choose two.)
Nataly_w [17]

Answer:

The answers are b. As batch size increases, lead time decreases and d. Batch size is influenced by the Product Owner, utilization is influenced by the Development Team

Explanation:

Invariably, a larger batch size leads to increase in lead time due to the fact that it will take lesser time to process smaller batches and when there's a larger batch it takes more time. And ultimately, the batch size is influenced by the product owner because he/she determines the sixe of each product batch based on market demand while the development team conducts tests for utilization which guides them in making decisions that influence utilization.

6 0
1 year ago
Pouch Corporation is working on its direct labor budget for the next two months. Each unit of output requires 0.84 direct labor-
Sunny_sXe [5.5K]

Answer:

$31,584

Explanation:

Pouch Corporation

Direct Labor Budget June July Total

Required production in units

2,100 1,900

Direct labor-hours per unit

0.84 0.84

Total direct labor-hours needed

1,764 1,596

Direct labor cost per hour

$9.40 $9.40

Total direct labor cost

$16,581.60 $15,002.40 $31,584

Required production in units×Direct labor-hours per unit =Total direct labor-hours needed

Total direct labor-hours needed×Direct labor cost per hour =Total direct labor cost

$16,581.60 + $15,002.40 = $31,584

8 0
1 year ago
JJ was recently promoted to manager. Although he used to take advice from his peers, he seems no longer willing to listen to any
stich3 [128]

Answer:

B. An oversized ego.

Explanation:

An oversized ego basically depicts that JJ inability to listen to his peers, and he is no longer willing listen to his boss, and that proves he is too full of himself.

8 0
2 years ago
Read 2 more answers
Which of the following statements is true regarding a work team?A) Work teams are rarely used in organizations today.B) Work tea
Lyrx [107]

Answer:

C) Work teams generate positive synergy through coordinated effort.

Explanation:

<u><em>Work teams is a team formed with number of individuals working for the same goal, who posses different talents and values, and joint together, providing a positive synergy in the team, towards the common goal.</em></u>

Work teams are focused and for reaching the goals, distribute the work among themselves through a facilitator, who is said to lead the work team, in the process of achieving a common goal.

Therefore, correct statement is:

Statement C

3 0
1 year ago
what types of political, economic, and competitive challenges does MTV networks international face by operating worldwide?​
Marysya12 [62]

<u>Explanation:</u>

Remember, MTV is a cable TV company initially founded in the United States.

Political challenges:

There may be differences in administrative costs in each country of operations. For example, the manner and value of taxes paid in the USA may be different in another country like France.

Economic challenges:

The level of economic growth may affect the amount and number of people who spend on entertainment leading to a decline in revenue and an increased need for aggressive marketing campaigns.

Competitive challenges:

Each country may already have other cable TV companies that a percent of the market share and so this it becomes a challenge to compete with these domestic companies.

6 0
1 year ago
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