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2 years ago

"I don't know, but I'll find out" is a customer service example of

Business

2 answers:

Schach [20]2 years ago

8 0

Answer:

"An uninformed sales rep".

I took the test it's wrong!!!

Explanation:

Phantasy [73]2 years ago

4 0

Answer:

an uninformed sales rep.

Explanation:

The phrase 'I don't know 'is forbidden in the customer service language. It implies that the customer service agent lacks knowledge or basic training to perform his or her duties. The expression reflects poorly on the agent and the employer.

Customers expect service agents to know most, if not everything, about their organization's products and services. That's the reason they seek support from the service department

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A foreign company (whose sales will not affect cornish's market) offers to buy 3,000 units at $17.00 per unit. in addition to va

Marianna [84]

Trescott company had the following results of operations for the past year:

Sales (20,000 units at $22) $440,000

Direct materials and direct labor $200,000

Overhead (40% variable) 100,000

Selling and Administrative expenses (all fixed) 92,000 (392,000)

Operating income $ 48,000

A foreign company (whose sales will not affect Trescott's market) offers to buy 3,000 units at $17.00 per unit. In addition to the variable manufacturing costs, selling these units would increase fixed overhead by $500 and selling and administrative costs by $1,000. If Trescott accepts the offer, its profits will increase (decrease) by:

Answer : If Cornish accepts this order, its profits will increase by $13,500.

<u>Calculation of Variable Costs per unit :</u>

Direct Material and labor per unit = Total Direct Material and labor / No. of units sold

Direct Material and labor per unit =200000/20000 = $10

Variable Overhead per unit = Total Variable Overhead / No. of units sold

Variable Overhead per unit = (100000*0.4)/20000 = $2

Variable Cost per unit = $12 (Direct Material and labor per unit + Variable Overhead per unit)

Selling price of new order = $17 per unit

No. of units = 3,000

Increase in Fixed Costs = Inc in fixed overhead + inc in S&A Expenses

Increase in Fixed Costs = $1500 (500 + 1000)

Total Cost of new order = (Variable Cost per unit * No. of units) + Increased Fixed Cost

Total Cost of new order = (12*3000) + 1500 = $37,500

Total Revenues from new order = Selling price per unit * No. of units sold

Total Revenues = $51,000 (17 *3,000)

Profit from new order = Total Revenues from new order - Total Cost of new order

Profit from new order = 51000 - 37500 = $13,500

6 0

2 years ago

Discuss what sources of factual information would be most beneficial for the following areas of practice:

schepotkina [342]

Answer:

The answer is stated below:

Explanation:

Sources of the factual information in the following areas of the practice are as:

A practice of family law need or require a records of the marriage or a divorce, visitations created by court, child custody agreement and records of the adoption. The clients of the practice could be asked for the information.

This practice of law dealt with the study of how the directors, stakeholders, shareholders, employees and the consumers interact with each other and with the environment. Under this practice, it looks for the records of the bank transaction.

This law practice would benefit or provide advantage from the records of the medical, any statement of witness, records of disability and the records for the equipment maintenance if required.

Under this practice, the statements of banks, real estate listing, IRS records and credit agencies would be advantageous sources of the information.

Under this practice, it involve the powers of attorney, deeds documents, mortgages, grants, transfers and wills which are pertaining to bankruptcy.

7 0

2 years ago

A chemical manufacturer is setting up capacity in Europe and North America for the next three years. Annual demand in each marke

Yuri [45]

Answer:

Explanation:

The two choices under consideration are building 4 million units of capacity in North America

YEAR 1 2 3

Production and Sales 4,000,000.00 4,000,000.00 4,000,000.00

Variable cost @ 10 40,000,000.00 40,000,000.00 40,000,000.00

Divide by:

Conversion Factor 1.33 1.33 1.33

Multiply by:

Growth(.1*.5)+(-.05*.5) 1.025 1.025^2 1.025^3

NET CASHFLOWS 30,827,068.00 31,597,744.00 32,387,688.00

DCF @ 10% 0.909090909 0.83 0.75

Present Values 28,024,607.27 26,113,838.02 24,333,349.36

NET TOTAL COST 78,471,794.65

or building 2 million units of capacity in each of the two loca-tions. Building two plants will incur an additional one-time cost of $2 million.

YEAR 0 1 2 3

Production and Sales 4,000,000.00 4,000,000.00 4,000,000.00

Variable cost @ [(10+9)/2] 38,000,000.00 38,000,000.00 38,000,000.00

Additional cost 2,000,000.00

Conversion Factor 1.33 1.33 1.33 1.33

Growth(.1*.5)+(-.05*.5) 1.025 1.025^2 1.025^3

CASHFLOWS 1,503,759.40 29,285,714.29 30,017,857.00 30,768,304.00

DCF @ 10% 1 0.909090909 0.826446281 0.751314801

Present Value 1,503,759.40 26,623,376.62 24,808,146.28 23,116,682.19

NET TOTAL COST = 76,051,964.50

DECISION: The manufacturer should build 2 plants in 2 different locations because it gives a lower net present cost

<u>At what initial cost differential from building the two plants will the chemical manufacturer be indifferent between the two options?</u>

The difference in both options came from the fact that variable cost is lower in Europe and building the plant is more expensive. If there is no increase in cost and variable cost is same everywhere, then both options will be same.

5 0

2 years ago

Marcus, feeling stressed out from work, decided to search for a meditation app for his phone that would help him relax during th

sweet-ann [11.9K]

Answer: a. It merely conducted some activity outside of Alaska and that activity took place through a website.

Explanation:

CalmDown can use the defence that all it did was to conduct an activity through it's website and this happened to be outside Alaska.

As such the company is still bound by the state that it is registered in which in this case would seem to be in Alaska. They are not to be bound by the laws of another jurisdiction from the one they are registered to if the activity was done on the internet.

Marcus should therefore try to bring action against them in Alaska if he can.

7 0

2 years ago

An assembly line manager changes the times she observes behavior to determine rewards for workers. One day, she observed employe

vodka [1.7K]

Answer:

True she is using variable interval schedule

Explanation:

Variable interval schedule is a way to condition the operator by reinforcement after a given period of time ( the time of reinforcement is not fixed). The reinforcement time is on a changing and variable schedule.

In this instance assembly line manager Ched on the employees between 10 and 11 a.m, and the next day she checked on them in the last 15 minutes of the shift.

6 0

2 years ago