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Luden [163]
2 years ago
13

A system of values and beliefs in an organization that reinforces the idea that providing the customer with quality service is t

he principal concern of the business is called __________________.
Business
1 answer:
Paraphin [41]2 years ago
8 0

Answer:

Service culture

Explanation:

Service culture can simply be defined to be an organizational culture in which employees collectively think or work towards providing quality service whhich is the main aim of the business.

Cheers

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Typhanie, a customer service representative with WestComm Wireless Services, was asked by one of her customers if WestComm would
insens350 [35]

Answer:

E. Centralized Authority.

Explanation:

As Typhanie, a customer service representative with WestComm Wireless Services, was asked by one of her customers if WestComm would be interested in joining the chamber of commerce to meet potential customers and increase its contacts in the local business community. Typhanie believes this is a very good idea and approached her manager, Deondre, about becoming a chamber member. Deondre said to Typhanie, "Because the cost of membership is over $500 and you will have to leave the office to attend meetings, I will have to get approval from management above me." WestComm is an example of an organization with centralized authority.

In centralized authority, the decisions are made from the top level management or decisions are made from certain managers. Anyone can't make decisions by his or her own in this kind of management style. This system has many flaws as well. As we have seen here in this case, Typhanie is interested in going to chamber of commerce which definitely will be very good for the organisation but when she approached her manager Deondre, he said he even himself can't decide about it, he has to get the orders from his boss. Although the event can be good for the organisation but centralized decision making has made it almost impossible.

8 0
1 year ago
C&A sells T-shirts for $20 that cost $5 to produce. The annual holding cost percentage is 10% and the T-shirts turn 25 times
ad-work [718]

Answer:

$0.02

Explanation:

C&A sells T-shirts for $20 that cost $5 to produce

The annual holfing cost percentage is 10%

The T-shirts turn 25 times a year

The first step is to calculate the holding cost

= $5 × 10/100

= $5 × 0.1

= 0.5

Therefore, since the T-shirts turn over 25 times a year then, the holding cost that C&A incurs for each T-shirts can be calculated as follows

= 0.5/25 times

= $0.02

Hence C&A incur a holding cost of $0.02 for each T-shirts

4 0
2 years ago
A product is currently made in a process-focused shop, where fixed costs are $9,000 per year and variable costs are $50 per unit
Ilya [14]

Answer:

The cross over is at 1800 units annually. for volumes over 1800, the process focus is cheaper.

Explanation:

The crossover is at 1800 units annually.

For volumes under 1800, the process focus is cheaper and lesser; for volumes that are over 1800 units, the repetitive manufacturing focus is cheaper and lesser

Fixed cost ÷ variable cost

$90000÷50 =$1800

$9,000÷5=$1800

4 0
2 years ago
Columbia Gas Company’s (CG) current capital structure is 35% debt and 65% equity. This year CG has earnings after tax of $5.31 m
Reil [10]

Answer:

Current dividend per share paid (Do)

= <u>Total dividend </u>

  No of shares outstanding

= <u>$1,600,000</u>

   1,000,000 shares

= $1.60 per share

Current market price = $31

Growth rate = 8%  = 0.08

Ke = Do<u>(1 + g)</u>  + g

               Po

Ke = $1.60<u>(1 + 0.08)</u> + 0.08

                     $31

Ke = 0.1357 = 13.57%

Interest rate on borrowing (Kd) = 10%

Tax rate (T) = 40% = 0.40

WACC = Ke(E/V) + Kd(D/V)(1-T)

WACC = 13.57(65/100) + 10(35/100)(1 - 0.4)

WACC = 8.82 + 2.10

WACC = 10.9%

The correct answer is A

Explanation:

In this case, we need to calculate cost of equity. The cost of debt has been given, which is the interest rate on long-term borrowing (10%). Since the debt proportion in the capital structure is 35% and equity proportion is 65%, it implies that the value of the firm is 100%.  Then, WACC is the aggregate of cost of each stock and the proportion of each stock in the capital structure.

6 0
1 year ago
Although many think that television is uniquely responsible for the deficit in exercise that children are getting in the united
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Computer usage B
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4 0
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