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devlian [24]
2 years ago
11

Universal Containers wants to be able to assign Cases based on the same criteria they use for Live Agent chats.Which feature sho

uld a Consultant recommend?A. Live Agent Queue-based routingB. Omni-channel Queue-based routingC. Case Skills-based Assignment RulesD. Omni-channel Skills-based routing
Business
1 answer:
elena-s [515]2 years ago
4 0

Answer:

Universal Containers wants to be able to assign Cases based on the same criteria they use for Live Agent chats.Which feature should a Consultant recommend?

Omni-channel Skills-based routing

Explanation:

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