Question

Universal Containers recently rolled out a Lightning Knowledge implementation; however, users are finding unreliable and unrelated Knowledge Articles displayed in the Knowledge One widget in the Salesforce Console.
Which two actions should a Consultant recommend to address the lack of quality checking?

A. Require that an article be added when closing a case.
B. Enable and configure wildcards for article searches.
C. Set up an intuitive Data Category hierarchy.
D. Restrict the Manage Articles user permission.

Answer 1

Answer:

Option B and option C are the correct options.

Explanation:

When they have arisen an execution the following Knowledge related to the Lightning then, the users will find incredible and that Knowledge which is not related to the Articles for showing on the Salesforce Console's Knowledge One widget.

So, the following actions that are recommended to the consultant for checking the lack of quality are.

• Firstly, they have to activate and customize wildcards to scan for objects.
• Then, Establish an intuitive hierarchy for the Data Category.