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Juliette [100K]
2 years ago
12

Select the correct text in the passage. Which sentence in the passage shows good customer service? Andrew is a salesman in a TV

showroom, and he speaks at a fast pace. . He dresses in casual attire at times. He also avoids extending elaborate details about products. Andrews keeps personal details of customers confidential.
Business
2 answers:
Veseljchak [2.6K]2 years ago
7 0

Answer:

Andrews keeps personal details of customers confidential.

Explanation:

statuscvo [17]2 years ago
4 0

Answer:

Andrews keeps personal details of customers confidential.

Explanation:

Andrew is a salesman and speaks at a fast pace: It is highly difficult for the customer to understand if the sales person talk fast. The customers needs only clear information. So this option is invalid.

He also avoids extending elaborate details about product: Any sales person should give necessary details in order sale the product. So this is also invalid

He dresses casual attire at times: This depicts his personality. Wearing casual attire is the rule and it should be followed all the time and not at times.

Andrews keeps personal details of customers confidential: This is the right option and ethical too.

You might be interested in
Hensely Company, which produces and sells a small digital clock, bases its pricing strategy on a 25 percent markup on the total
Romashka-Z-Leto [24]

Answer:

<u>Contribution margin income statement for the special order-8,000</u>

Sales (8,000× $12)                                                       96,000

Less Variable Costs ($ 240,000/25,000×8,000)     (76,800)

Contribution                                                                  19,200

Less Fixed Costs                                                               0

Net Income                                                                    19,200

The special order results in an incremental income of $19,200, therefore Hensely should accept the special order.

Explanation:

The Fixed Costs are irrelevant for this decision since Hensely has excess capacity and incurrs the expense whether or not the special order is accepted.

<u>Contribution margin income statement for the special order-8,000</u>

Sales (8,000× $12)                                                       96,000

Less Variable Costs ($ 240,000/25,000×8,000)     (76,800)

Contribution                                                                  19,200

Less Fixed Costs                                                               0

Net Income                                                                    19,200

The special order results in an incremental income of 19,200, therefore Hensely should accept the special order

5 0
2 years ago
A foreign company (whose sales will not affect cornish's market) offers to buy 3,000 units at $17.00 per unit. in addition to va
Marianna [84]

Trescott company had the following results of operations for the past year:

Sales (20,000 units at $22) $440,000

Direct materials and direct labor $200,000

Overhead (40% variable) 100,000

Selling and Administrative expenses (all fixed) 92,000 (392,000)

Operating income $ 48,000

A foreign company (whose sales will not affect Trescott's market) offers to buy 3,000 units at $17.00 per unit. In addition to the variable manufacturing costs, selling these units would increase fixed overhead by $500 and selling and administrative costs by $1,000. If Trescott accepts the offer, its profits will increase (decrease) by:

Answer : If Cornish accepts this order, its profits will increase by $13,500.

<u>Calculation of Variable Costs per unit :</u>

Direct Material and labor per unit = Total Direct Material and labor / No. of units sold

Direct Material and labor per unit =200000/20000 = $10

Variable Overhead per unit = Total Variable Overhead / No. of units sold

Variable Overhead per unit = (100000*0.4)/20000 = $2

Variable Cost per unit = $12 (Direct Material and labor per unit + Variable Overhead per unit)

Selling price of new order = $17 per unit

No. of units = 3,000

Increase in Fixed Costs = Inc in fixed overhead + inc in S&A Expenses

Increase in Fixed Costs = $1500 (500 + 1000)

Total Cost of new order = (Variable Cost per unit * No. of units) + Increased Fixed Cost

Total Cost of new order = (12*3000) + 1500 = $37,500

Total Revenues from new order = Selling price per unit * No. of units sold

Total Revenues = $51,000 (17 *3,000)

Profit from new order = Total Revenues from new order - Total Cost of new order

Profit from new order = 51000 - 37500 = $13,500

6 0
2 years ago
A company needs to locate three departments (X, Y, and Z) in the three areas (I, II, and III) of a new facility. They want to mi
sp2606 [1]

Answer:

The correct answer is option (A) $2,600

Explanation:

Given data;

The data given can be tabulated below for easy understanding

Pairs                        Flow         Distance          Flow distance

X-y                              30            20                     600

Y-Z                            280             10                     2800

Z-X                            180             10                      1800

Total flow = 600 +2800 + 1800 = 5200

To calculate the total weekly cost, we use the formula;

Total weekly  cost is =  Total flow * Cost of per load

                                    = 5200 *0.5

                                     $2,600

5 0
2 years ago
On January 1, 2020, a company buys a piece of equipment costing $666,633 with a 14% installment note. The note will be paid off
adoni [48]

Answer:

Installment Note Schedule:

Period      Beginning Balance    Interest       Principal     Ending Balance

1. Year #1 $666,633.00 $46,664.31 $93,192.49 $573,440.51

2. Year #1 $573,440.51 $40,140.84 $99,715.97 $473,724.54

3. Year #2 $473,724.54 $33,160.72 $106,696.09 $367,028.45

4. Year #2 $367,028.45 $25,691.99 $114,164.81 $252,863.64

5. Year #3 $252,863.64 $17,700.45 $122,156.35 $130,707.29

6. Year #3 $130,707.29 $9,149.51 $130,707.29 $0.00

Explanation:

a) Data and Calculations:

Cost of equipment = $666,633

Rate of interest = 14%

Payment terms = semiannual payments over three years

Payment for each period = $139,857

Loan Amount  $666,633

Loan Term  3  years  0  months

Interest Rate  14

Compound  Semi-annually

Pay Back  Every 6 Months

Results:

Payment Every 6 Months = $139,856.80 = $139,857 approx.

Total of 6 Payments = $839,140.82

Total Interest = $172,507.82

4 0
2 years ago
Austrian Airlines was sued by a 51-year-old former director of sales who charged that he was dismissed and replaced by an employ
Angelina_Jolie [31]

Answer:

the correct answer is True

good luck ❤

7 0
2 years ago
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