Answer:
D. Reliability.
Explanation:
Eight dimensions of product quality management can be used at a strategic level to analyze quality characteristics. The concept was defined by David A. Garvin, formerly C. Roland Christensen Professor of Business Administration at Harvard Business School.
Garvin's eight dimensions can be summarized as follows:
1. Performance: Performance refers to a product's primary operating characteristics. This dimension of quality involves measurable attributes; brands can usually be ranked objectively on individual aspects of performance.
2. Features: Features are additional characteristics that enhance the appeal of the product or service to the user.
3. Reliability: Reliability is the likelihood that a product will not fail within a specific time period. This is a key element for users who need the product to work without fail.
4. Conformance: Conformance is the precision with which the product or service meets the specified standards.
5. Durability: Durability measures the length of a product’s life. When the product can be repaired, estimating durability is more complicated. The item will be used until it is no longer economical to operate it. This happens when the repair rate and the associated costs increase significantly.
6. Serviceability: Serviceability is the speed with which the product can be put into service when it breaks down, as well as the competence and the behavior of the service person.
7. Aesthetics: Aesthetics is the subjective dimension indicating the kind of response a user has to a product. It represents the individual’s personal preference.
8. Perceived Quality: Perceived Quality is the quality attributed to a good or service based on indirect measures
they might have felt they were treated unfairly
<span>The absolute threshold is the lowest intensity required and the difference threshold is the just noticeable difference between two stimuli. These thresholds differ by person, but usually have are defined as being able to be detected fifty percent of the time.</span>
Answer:
She is probably uncomfortable with technology.
Answer:
The researchers were studying change blindness.
Explanation:
In the "door study", participants were exposed to major visual changes. They would be giving a man directions when two other men walked between them carrying a door. At this moment, the original man asking for directions would walk away carrying the door while another man replaced him. Approximately 50% of participants did not notice the replacement. That phenomenon is called change blindness, and it usually takes place when a person's attention is not focused on visual details. Since the participants in the study were more concerned with giving directions than with their interlocutor's appearance, they wouldn't notice the change.
