Question

Researchers at shipping giant Federal Express want to study delivery patterns and their relationship to customer complaints. Federal Express uses a system that electronically tracks packages from the time a label is printed until it is delivered and a customer completes a satisfaction survey. Researchers could access this data by using _____. Group of answer choices

Answer 1

Full question:

Researchers at shipping giant Federal Express want to study delivery patterns and their relationship to customer complaints. Federal Express uses a system that electronically tracks packages from the time a label is printed until it is delivered and a customer completes a satisfaction survey. Researchers could access this data by using _____.

A. Content Analysis

B. Bar codes

C. Field editing

D. Voice Recognition

E. None of the above

Answer:

Researchers could access this data by using Bar codes

Explanation:

Federal Express employs various barcodes on their shipping tags.  Federal Express SuperTracker handheld barcode scanner, prime preceded in 1986. The SuperTracker is a significant component of FedEx’s Consumers, Operations, and Services Master Online System handled to track parcels and authenticate distributions.

Rendering data about a package’s position, state, and action enhanced an essential component of delivery firms, with every significant carrier completing a package tracking system. Customer representatives, dispatchers, and distributing personnel practice the SuperTracker to scan barcodes on units as they pass by the Federal Express system.