Answer:
1. when it comes to the scientific management, there are standard ways and techniques of work study. mainly, there are 2 methods, method study and work measurement.
method study aims to improve the working methods to enhance the efficiency and effectiveness of work while work measurement tends to assess the effectiveness of the employees.
in this text, in the side of work measurement, we can see that she determined the effectiveness of the security officer at the gate check to be 30 seconds per visitor and then introduced a change to improve that.
on the side of method study, we can see that she is looking at the shifts of the employees and how it is managed. then she improves and develops it to ensure that it will be easier for the employees to get a lunch break!
2.in my view, she sees time as a valuable asset as consider about saving it to provide a maximum productivity.
then she believes that employees must be treated well and she looks at their wellfare too. this is why she introduced a system that will allow the support staff to get their lunch.
Explanation: