Question

Choose all that Apply: Which of the following steps should be performed by the CIS for creating a part dispatch for systemboard through Tech Direct?
a) Enter the customer's contact and email address into the primary contact fields when requesting a systemboard through TechDirect
b) Logging fusion ticket to request DPK via DDL
c) Access the customer's DDL account to retrieve DPK and activate the os for the customer
d) Verify the customer email address

Answer 1

Answer:

The steps that should be performed by the CIS for creating a part dispatch for system board through TechDirect are:

a) Enter the customer's contact and email address into the primary contact fields when requesting a system board through TechDirect

b) Logging fusion ticket to request DPK via DDL

c) Access the customer's DDL account to retrieve DPK and activate the os for the customer

d) Verify the customer email address

Explanation:

The four steps given above must be performed in the CIS if you want to create a part dispatch for the system board through TechDirect.  TechDirect is a support system that enables one to manage all Dell technologies from a single location. After creating the part dispatch, the customer's contact and email address are entered into the primary contact fields to enable the verification of the customer's email address  through the TechDirect.