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Taya2010 [7]
1 year ago
5

Courtney recently ordered a few books online. However, she received the wrong order. She was completely dissatisfied and returne

d the books. She then wrote to the customer service expressing her anger. In response, the manager of the store sent her an apology via e-mail. He also sent her the books she ordered and refunded her money. Courtney was impressed and ordered books only from that store thereafter. In this scenario, the process adopted by the online store to regain Courtney's trust is called _____.
Business
2 answers:
poizon [28]1 year ago
7 0

What Courtney is experiencing in the question is a process called service recovery.

It refers to a paradox where a customer will think highly of a company when the company has fixed the problem that the customer is facing from its service, compared to how the customer would perceive the company when it gives a non-faulty service.

Customer retention is mainly determined by how a company resolves a problem that a customer faces due to a faulty service or product.

Dennis_Churaev [7]1 year ago
5 0

Answer:

Service Recovery.

Explanation:

A service recovery is a process in which the earlier dissatisfied customer becomes highly satisfied after the problem with that customer is being resolved by the company. In this case, such customers are the most loyal ones.

In the mentioned scenario, when manager of the company resolved the issue of the customer, the customer was much impressed and start to order only from the same company.

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Businesses commonly rely upon groups to make decisions because of the many advantages to group decision making. Which of the fol
Andrei [34K]

Answer:

Almost every other business in this universe now relies upon group thinking rather than individual approach to anything.

It has several advantages, some of them are pointed out below:

o) Equality bias, when there are group discussion, this means that everyone has a part of say in the final decision and that leads to equality bias, which is beneficial.

o) More alternatives are generated, it is a fact that when an individual takes a decision, he/she is neglecting a lot of other options to explore which could be a lot beneficial for the business.

o) More acceptance of the final decision, Since the final decision taken is with the approval and consent of everyone, there is a possibility that the final decision will be more acceptable.

o) Lastly, It creates Synergy, synergy is the idea that a decision as a whole is better than in parts.

Hope this helps you. Good Luck.

3 0
2 years ago
Soar Incorporated is considering eliminating its mountain bike division, which reported an operating loss for the recent year of
ludmilkaskok [199]

Answer:

Decrease by $132,100

Explanation:

Computation of the given data are as follow:-

We can calculate the  Operating Income by using following formula:-

Fixed Cost = Fixed Cost * Dropped Rate

= $193,000 * 30/100

= $57,900

So, Operating Income = Sales - Variable Cost - Fixed Cost  

= $,1050,000 - $860,000 - $57,900

= $132,100

According to the Analysis, the operating income will be decrease by $132,100 if the business segment is eliminated.

8 0
2 years ago
Tolino Company signed a 5-year note payable on January 1, 2019, of $200,000. The note requires annual principal payments each De
konstantin123 [22]

The following journal entry will be passed in the books of accounts and the interest expense is calculated to an amount of $9600

<u>Explanation:</u>

Given data:

amount of note: $200000, annual principal payments to be made each year at December 31st = $40000, interest amount to be charged = 6 percent, duration of note = 5 years

the following calculation is made in order to find out the amount of interest:

Amount of note minus principal payment multiply with rate of interest

now, putting the figures in formula:

interest = 200000 minus 40000 = $160000 multiply with .06 = $9600

Thus, the interest amount = $9600

The interest expense will be debited with an amount of $9600 in the books of accounts.

8 0
2 years ago
According to information in the Washington Post article "The retirement costs that are rising faster than Social Security benefi
irina [24]

Answer:

43%

Explanation:

See attached picture for explanation.

8 0
2 years ago
Maggie called her insurance agent after estimating the damages. She had already spent $2,000 on pumping out the water and repair
Sonja [21]

The correct answers are B, E and D

6 0
2 years ago
Read 2 more answers
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