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Taya2010 [7]
1 year ago
5

Courtney recently ordered a few books online. However, she received the wrong order. She was completely dissatisfied and returne

d the books. She then wrote to the customer service expressing her anger. In response, the manager of the store sent her an apology via e-mail. He also sent her the books she ordered and refunded her money. Courtney was impressed and ordered books only from that store thereafter. In this scenario, the process adopted by the online store to regain Courtney's trust is called _____.
Business
2 answers:
poizon [28]1 year ago
7 0

What Courtney is experiencing in the question is a process called service recovery.

It refers to a paradox where a customer will think highly of a company when the company has fixed the problem that the customer is facing from its service, compared to how the customer would perceive the company when it gives a non-faulty service.

Customer retention is mainly determined by how a company resolves a problem that a customer faces due to a faulty service or product.

Dennis_Churaev [7]1 year ago
5 0

Answer:

Service Recovery.

Explanation:

A service recovery is a process in which the earlier dissatisfied customer becomes highly satisfied after the problem with that customer is being resolved by the company. In this case, such customers are the most loyal ones.

In the mentioned scenario, when manager of the company resolved the issue of the customer, the customer was much impressed and start to order only from the same company.

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Porter Company uses standard costs for its manufacturing division. Standards specify 0.1 direct labor hours per unit of product.
kkurt [141]

Answer:

1,370.85 Unfavorable

Explanation:

Standard rate :

= Budgeted variable overhead costs ÷ Budgeted direct labor hours

= $13500 ÷ 640

Direct labor hours = $21.09 per direct labor hour

Standard time to produce goods :

= Budgeted direct labor hours  ÷ Production volume

= 640 ÷ 6,400

= 0.10 hours

VOH Efficiency Variance

= ( SH − AH ) × SR

where,

SH are standard direct labor hours allowed

AH are the actual direct labor hours

SR is the standard variable overhead rate

(SH − AH ) × SR

= [(4,200 × 0.10) - 485] × $21.09

= (420 - 485) × $21.09

= 1,370.85 Unfavorable

5 0
1 year ago
Which method of international expansion causes the least amount of risk? multiple choice joint venture licensing wholly owned su
svetlana [45]
<span>Exporting has the least amount of risk. This is because the company is simply selling its wares to other businesses and consumers, without having to worry about licensing the product, getting permissions from other governments, or having to jump through loopholes to get the product in the hands of the intended audience.</span>
5 0
1 year ago
If the distribution of water is a natural monopoly, then (i) multiple firms would likely each have to pay large fixed costs to d
Afina-wow [57]

Answer: the correct answer is B. (i) and (iii) only

Explanation:

A natural monopoly is a monopoly in an industry in which huge infrastructural costs and other fences to entry relative to the size of the market give the largest supplier in an industry, often the first supplier in a market, an overwhelming advantage over potential competitors.  

(i) multiple firms would likely each have to pay large fixed costs to develop their own network of pipes. This is true but often times it is just one big company the one that serves the whole market or a partnership of two or (rarely) three companies that works as a big company.

(iii) a single firm can serve the market at the lowest possible average total cost.  This is true because a natural monopoly has scale economies that's why it can offer the lowest possible average total costs.

3 0
2 years ago
A company purchased a delivery van for $23,000 with a salvage value of $3,000 on September 1, 2008. It has an estimated useful l
Maksim231197 [3]

Answer:

B

Explanation:

The value to depreciate is always the total asset value minus the salvage value. In this case, $23,000-$3000=$20,000. The straight line method formula is:

Depreciation  = value to depreciate/useful years

Depreciation (year) = $20,000/5= $4,000

This formula calculates de depreciation expense each year from the purchase date, which means that on septemeber 1 of 2009 the company will register a depreciation expense of $4,000. But, from september 1,2008 to  December 31, 2008 is less than a year we have to calculate the depreciation for each month.

Depreciation (month)= $4,000/12= $333,33

But since that depreciation would be for december 1, we need to calculate the depreciation for each day

Depreciation (day) = $333,33/31 = $10,75

From september 1 to december 1: 3 months, then $333,333 x 3= $1000

And from december 1 to december 31: 30 days, then $10,75 x 30= $322, 58

The depreciation expense on December 31 is: $1000+$322,= $1322,58 that is almost $1,333. On January 1 the depreciation expense would be $1,333.

5 0
2 years ago
Suppose the price of one share of a particular stock rose from $9.00 to $9.15 over the course of a year, and the stock paid a di
lianna [129]

Answer:

8.3%

Explanation:

total return on the share stock=(Increase in share price + dividend paid)/share price at beginning of the year

Total return on the share of stock=((9.15-9)+.6)/9

Total return on the share of stock=8.3%

4 0
2 years ago
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