Answer:
<h2>A) by showing empathy.</h2>
Explanation:
Showing empathy is crucial to improve communication skills and have better relationships. We can define empathy as the ability of being aware of others feelings, emotions and thoughts, share with others mutual feelings.
On the other hand, communication is the ability of exchange information with others, that is, sending and receiving information. In this scenario effectiveness is mandatory, because otherwise won't get you anywhere.
To have effective communication skills involve understanding others feelings and thoughts, being on their shoes, showing empathy. When we do that, people tend to open more, putting effort and trust in a mutual communication, and that is what improve a relationship, because the lack of effective communication is what brings problems in the first place.
Most likely she is suffering from a trauma. According to research, trauma would cause some memory loss most especially the memories associated with the trauma. This is a way for the brain to cope up with the trauma experienced. Also, this memory loss can be temporary or permanent.
