Answer:
The best answer to the question: Andrew went to hear a speech by a community leader he very much admired. He took a notebook and pen and, during the speech, wrote down everything he could from the speech. When he got home later, he reviewed his notes and could barely make sense out of them. What went wrong?, would be, E: Andrew should have made a key-word outline of the speech instead of trying to write down everything.
Explanation:
Even at the best of times, the human brain, and human capacity to remain focused on what is being said, is limited. This is why, in public speaking, a speaker is taught to use so many techniques to ensure maximum listening capacity from an audience and retention. In the case of listeners, a good listener needs also to remember this limitation, so they can use the best methods to ensure retention, and appropriate comprehension and memory. In the case of Andrew, given that speeches tend to be wordy, and lengthy, it is practically impossible to try to write and listen at the same time, without losing at least something. Very few people are even half-accomplished in multitasking. Which is why outlining is such a great technique, and learning to jot down only key words, and data, that will later help memory come back. If Andrew had done that, he would have also found that his brain´s capacity for retention when correctly paying attention, is much greater than we believe, and it can be further improved when learning to use key words and clues, that later on help memory return. This is why the answer is E.
