Full question:
You are a manager at Leland Enterprises, a transportation
company, and work in the headquarters building. You report to the director, Javier.
Javier is known around the office as a hothead--quick to anger, slow to praise anyone. He tends to demean people publicly when he thinks their work is substandard, which is just about all the time. He has a weak spot for doughnuts, which seem to make him happy, so you and your coworkers regularly bring in sweets to, as you say, "appease the monster." Javier is favored by upper management for his decisiveness and strong ability in business analytics, which have led to strong corporate results. Upper management is hands-off toward Javier's management of his team. As a result, turnover is quite high as employees realize they can either adapt to his environment or leave, but not change it much.
Decision Point: Javier's Goals
You're in a conference room with Javier and Jim, an assistant director who reports to you. The other three people in the room, including your friend Emily, report to Jim.
Javier ends the meeting by saying, "So that's just the way we do things around here." One of your employees asks, "Could you tell me a bit of detail about our projection goals?" Javier responds, "No, you all know enough—you do your jobs and let me work out the details. This meeting is over. Turn to your neighbor and give our secret GIMME handshake." People jostle, rolling their eyes, and perform a middle-school-type crazy handshake.
In what ways do you see the organizational culture of Leland Enterprises transmitted?
Select the best options from the choices below and click Submit.
Ethics
Innovation
Symbols
Stories
Socialization
Language
Rituals
Answer:
Rituals
Explanation:
Corporate rituals are demonstrated in the example above. They may be repetitive sequences that could take the form of habits or ceremonies that express and reinforce the values of the organization such as what goals are most important, and which people are important and which ones are superfluous. This is seen when the manager asks to give the Gimme shake.
