Answer:
C. Leading
Explanation:
A manager engaged in the management function of leading is inspiring and motivating workers to continue to work hard to achieve organizational plans.
Answer:
The obvious negative consequence of the two examples is that the customer will not be satisfied, while the consequence of the third is the unethical damage done to the employees. In the first example, customer care agents are not focusing on the actual problem, but rather the time invested in handling a call, which is not the crucial KPI.
a. This example could be modified by creating a new KPI, which is not time related. A better KPI would be the <u>number of satisfied customers</u> after reporting a problem. Time should be taken into consideration as a limit when certain complaints take too much time.
b. In this example, the KPI should be sales revenue, not volume. They should focus on enhancing the benefits of products rather than giving large discounts straight ahead. Also, trying to cross-sell to customers even when it is irrelevant (and bothersome) can negatively influence the long-term customer relationship.
c. This is vastly unethical practice to use the low number of injuries as a means of productivity. There are plenty of other more relevant KPIs for bonus eligibility such as the number of produced items in a day, punctuality, manager reference etc. It is understandable that a company wishes to minimize the injuries (as it is a downtime for a worker and reduces overall productivity), but it is not the best way.
Answer:
The correct answer is A.
Explanation:
Giving the following information:
Kushman Combines Inc. has $20,000 of ending finished goods inventory as of December 31, 2017. If beginning finished goods inventory was $10,000 and the cost of goods sold was $50,000.
We need to use the following formula:
COGS= beginning finished inventory + cost of goods manufactured - ending finished inventory
50,000= 10,000 + cost of goods manufactured - 20,000
50,000 + 20,000 - 10,000= cost of goods manufactured
60,000= cost of goods manufactured
Answer:
Total cash disbursement= $41,920
Explanation:
Giving the following information:
Number of units= 2,200
Variable selling and administrative expense= $4.50 per unit.
Budgeted fixed selling and administrative expense= $35,720 per month (depreciation of $3,700 per month)
<u>We need to calculate the cash disbursements for selling and administrative.</u>
Depreciation is not a cash expense.
Cash disbursement Selling and Administrative:
Total variable cost= 4.5*2,200= 9,900
Total fixed cost= (35,720 - 3,700)= 32,020
Total cash disbursement= $41,920
Answer: shown in the attachment
Explanation: also shown in the attachment
