Question

Thompson Design, a popular furniture manufacturer, provides employee support through various workshops on interior design techniques. It also offers three-month courses on various aspects of decorating a home, from suitable paint for a media room to contemporary outdoor furnishings. This adds to employees' existing knowledge and skill sets, helping create customer satisfaction. In this scenario, which of the following approaches to employee development is Thompson Design taking?

Answer 1

Formal Education. This approach to employee development is super important in today's society. Formal development helps both employer and employee to align organizational strategy with customer needs. Managers who invest in employee knowledge are using a strategy that will assist in organizational success. When the employee has essential and complete information about the field in which he / she operates, consequently, it positively affects the customer's view, service, professional qualification and service personalization.