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Sergeu [11.5K]
1 year ago
6

A. A call center is using the metric of average time per call when rewarding employees In order to keep their average time low,

employees are hanging up on customers when they think that the call will take too long to answer.
b. In a department store, salespeople are rewarded based on their sales volume. The problem is that they are giving substantial discounts and pressuring customers to make unnecessary purchases.
c. All employees at a factory are receiving a large bonus if there are no reported injuries for 6 months. As a result, some employees are hiding their injuries so that they do not cause others to lose their bonus.

What are the reasons for the negative consequences of these bonus s Modify these schemes to solve the problems. chemes?
Business
1 answer:
taurus [48]1 year ago
3 0

Answer:

The obvious negative consequence of the two examples is that the customer will not be satisfied, while the consequence of the third is the unethical damage done to the employees. In the first example, customer care agents are not focusing on the actual problem, but rather the time invested in handling a call, which is not the crucial KPI.

a. This example could be modified by creating a new KPI, which is not time related. A better KPI would be the <u>number of satisfied customers</u> after reporting a problem. Time should be taken into consideration as a limit when certain complaints take too much time.

b. In this example, the KPI should be sales revenue, not volume. They should focus on enhancing the benefits of products rather than giving large discounts straight ahead. Also, trying to cross-sell to customers even when it is irrelevant (and bothersome) can negatively influence the long-term customer relationship.

c. This is vastly unethical practice to use the low number of injuries as a means of productivity. There are plenty of other more relevant KPIs for bonus eligibility such as the number of produced items in a day, punctuality, manager reference etc. It is understandable that a company wishes to minimize the injuries (as it is a downtime for a worker and reduces overall productivity), but it is not the best way.

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Which of these statements about the production order quantity model is FALSE? The production order quantity model is appropriate
Rzqust [24]

Answer:

Question is written again to add options:

A. The production order quantity model is appropriate when the assumptions of the basic EOQ model are met, except that receipt is noninstantaneous.

B.  Average inventory is more than one-half of the production order quantity.

C. Because receipt is noninstantaneous, some units are used immediately and not stored in inventory.

D. All else equal, the smaller the ratio of demand rate to production rate, the smaller is the production order quantity.

E. None of these is false.

The correct answer is option B "Average inventory is more than one-half of the production order quantity."

Explanation:

With an inventory, it is possible to separate parts of the production process , to separate assets from goods are yet to be produced or are already produced that could serve as a source of income for a company.

An average inventory is less than one-half of the production order quantity.

The production order quantity model doesn't make it possible for the ordered quantity to be received at one time.

The production order quantity model helps a company on how to manage inventory holding costs and the average fixed ordering cost, thereby making it possible for a company to check and minimize its inventory cost and to have a guide on what quantity to produce at every point in time.

6 0
2 years ago
Please list any additional qualifications, training, education, skills, or experience that you feel warrant consideration by amc
Firdavs [7]

Do you have anything that’s unique? Have you operated in Customer Service before? That means you have x years of Customer Service experience. That is the experience that they would look at to hire you over another person who can’t put anything in there. Have you operated in food service before? Then you have x years of experience in that, too. 

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2 years ago
During 2019, Sigma Company earned service revenue amounting to $700,000, of which $630,000 was collected in cash; the balance wi
Kryger [21]

Answer:

$700,000

Explanation:

As we know that

The income statement is the statement that records the income and the expenditure for a company

The expenses should be shown on debit side while the income or revenue is shown on the credit side

Since the total service revenue earned is $700,000 and the same is to be shown in the income statement as it records all the cash and credit sales or service revenue

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2 years ago
Before prorating the manufacturing overhead costs at the end of 2020, the Cost of Goods Sold and Finished Goods Inventory accoun
AnnZ [28]

Answer:

$2069

Explanation:

Given

Applied overhead costs of Goods sold = $59,300

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Overapplied Overhead = Overhead Balance - Overhead Cost

Overapplied Overhead = $97,300 - $92,000

Overapplied Overhead = $5,300

Allocated Amount = (Applied Overhead * Finished Goods /(Overapplied Overhead)

Allocated Amount = ($5,300 * $38,000) ($59,300 + $38,000)

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Allocated Amount = $2069

5 0
2 years ago
Read 2 more answers
Berry, the seller, wants Paul, the broker, to change from a single agency relationship to a transaction broker. Paul agrees to d
Scorpion4ik [409]

Answer:

Before the listing agreement is signed.

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