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kirza4 [7]
2 years ago
11

Fedex developed a 12-item statistical service quality indicator to measure customer satisfaction and service quality. the index

is comprised of customer-defined performance standards such as number of missed pick-ups, number of lost packages and number of late deliveries. each of the performance standards is weighted based on the relative importance of each standard to customers. by developing a service quality indicator that incorporates customer-defined performance standards, fedex is closing provider of the gaps model of service quality.
a. gap 1b. gap 2c. gap 3d. gap 4
Business
1 answer:
nikitadnepr [17]2 years ago
8 0

Answer:

The correct option is B: Gap 2

Explanation:

The gaps model of service quality, which is also referred to as the 5 gaps model is a vital framework used by organization to ensure customer satisfaction. The Gap 2 model is normally between the perception of the management and what the actual experience of the customer is. In the Gap 2, managers always ensure that organization are delivering and defining the level of quality service they need. From the question Fedex is dealing with actual customer-defined performance standards and this indicates that they are a closing provider of the gap 2 of the gaps model of service quality.

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Mr. williams expects to retire in 30 years and would like to accumulate $1 million in his pension fund. if the annual interest r
siniylev [52]
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3 0
2 years ago
​Matthew's Fish Fry has a monthly target operating income of​ $6,600. Variable expenses are​ 80% of sales and monthly fixed expe
Natasha2012 [34]

Answer:

The correct answer is C

Explanation:

Break even Sales is computed as:

Contribution margin ratio = Fixed Cost / Break even Sales

where

Contribution margin ratio = 1 - Variable expense of 80%

= 20%

Fixed Cost is $840

30% = $840 / Break even Sales

Break even Sales = $840 / 20%

= $4,200

The actual sales is computed as:

Actual Sales = (Fixed Cost + Desired Profit) /  Contribution margin ratio

= ($840 + $6,600) / 20%

= $7,440 / 0.2

= $37,200

The margin of safety is computed as:

Margin of Safety = Actual Sales - Break even sales

= $37,200 - $4,200

= $33,000

5 0
2 years ago
Claire is 25 years old. She owns an editorial services firm. The average age of her employees is 30. Claire prefers to hire new
Grace [21]

Answer:

In the given scenario, the age discrimination that Claire displays could be because she believes that:

B) older workers are not interested in learning new things.

Explanation:

A manager is someone who controls and manages the resources in a company, firm or an organization. A major management role is the hiring of new employees. Employees form the backbone of any company, the type of employees that constitute an organization are always determine if the business will be a success or a failure. Hiring employees should be taken very seriously to ensure that their qualities are in line with the organizations goals and ambitions.

In the case above, Claire who owns an editorial services firms uses age discrimination criteria to hire her employees. This is evident by the fact that the average age of her employees is 30, meaning they are still considered youths since they are under below 35 years of age. Most managers like Claire use such tactics in hiring due to their personal beliefs. Some age discrimination hiring strategies are used because the hiring managers feel like older workers are usually not interested in learning new things.

5 0
2 years ago
During the year, Anna rented her vacation home for 87 days, used it personally for 13 days, and left it vacant for 265 days. She
frosja888 [35]

Answer:

The mortgage interest amount will be "Zero (0)".

Explanation:

A property to pay. Unless the apartment is started renting for 15 days or more in one year as well should not be used for private purposes for even more of some

(1) 14 days as well as

(2) 10% of the total rentals days, the apartment shall be considered as rental home.

Gross income = $7000

Now,

Total \ expenses =  (2500+9000+2400+1000+7500) - personal \ deduction[(2500+9000+2400+1000+7500)\times \frac{13}{100} ]

On putting the values, we get

⇒                      =22400 -2912

⇒                      =19488

And, Net rental loss will be:

=12,488 (7000 - 19488)

=12488-12488

=0

So that the Mortgage interest itemized will be "0" .

                       

8 0
2 years ago
After documenting the client's prescribed internal control, the auditors will often perform a walk-through of each transaction c
tankabanditka [31]

Answer:

A. Verify that the controls have been implemented (placed in operation).

Explanation:

The companies should have a fair policy of internal controls. It should basically have a policy which regulates and monitors all the transactions of each individual. It shall certainly be developed so that the work of one individual is monitored by the other automatically.

When the documentation is done, of such policies and controls by the auditor, he shall satisfy himself by counter checking that the procedures and practices laid are implemented properly.

So that there are no loop holes, and the management shall be held responsible for any procedure documented and not followed practically.

3 0
2 years ago
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