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kirza4 [7]
2 years ago
11

Fedex developed a 12-item statistical service quality indicator to measure customer satisfaction and service quality. the index

is comprised of customer-defined performance standards such as number of missed pick-ups, number of lost packages and number of late deliveries. each of the performance standards is weighted based on the relative importance of each standard to customers. by developing a service quality indicator that incorporates customer-defined performance standards, fedex is closing provider of the gaps model of service quality.
a. gap 1b. gap 2c. gap 3d. gap 4
Business
1 answer:
nikitadnepr [17]2 years ago
8 0

Answer:

The correct option is B: Gap 2

Explanation:

The gaps model of service quality, which is also referred to as the 5 gaps model is a vital framework used by organization to ensure customer satisfaction. The Gap 2 model is normally between the perception of the management and what the actual experience of the customer is. In the Gap 2, managers always ensure that organization are delivering and defining the level of quality service they need. From the question Fedex is dealing with actual customer-defined performance standards and this indicates that they are a closing provider of the gap 2 of the gaps model of service quality.

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Sometimes very high ________ costs are recognized before a project begins and reducing these costs through shorter project durat
Kruka [31]

Answer:

Overhead costs

Explanation:

When high overhead costs are recognised before project starts there will be a need to manage them. Since overhead cost increase as duration of project increases, reduction in project duration will go a long way in reducing cost incurred.

Overhead costs can include wages, rent, utility bills, maintenance costs and so on. They can also be reduced when costs that are not adding value is recognised.

8 0
1 year ago
Read 2 more answers
With respect to delaying revenue recognition until completion of a long-term contract, it is the case that: Multiple Choice A) E
hichkok12 [17]
<h2>Estimated losses on the overall contract are recognized before the contract is completed. </h2>

Explanation:

Revenue recognition cannot be done prior to the completion of contract.

But the asset can be created. Only after the contract gets completed the revenue recognition can be realized.

For a long-term project, the revenue can be recognized based on the percentage of completion.

Revenue recognition keeps financial transactions aligned.

Option A: valid

Option B Invalid, because expenses are also recognized

Option C: This process is acceptable.

Option D: Gains and profits are calculated in this type of method

8 0
2 years ago
The two broad categories of buying behavior are ____ and ____. a. psychological; social b. government; industrial c. consumer; p
Ede4ka [16]
A) psychological : social
5 0
1 year ago
If the distribution of water is a natural monopoly, then (i) multiple firms would likely each have to pay large fixed costs to d
Afina-wow [57]

Answer: the correct answer is B. (i) and (iii) only

Explanation:

A natural monopoly is a monopoly in an industry in which huge infrastructural costs and other fences to entry relative to the size of the market give the largest supplier in an industry, often the first supplier in a market, an overwhelming advantage over potential competitors.  

(i) multiple firms would likely each have to pay large fixed costs to develop their own network of pipes. This is true but often times it is just one big company the one that serves the whole market or a partnership of two or (rarely) three companies that works as a big company.

(iii) a single firm can serve the market at the lowest possible average total cost.  This is true because a natural monopoly has scale economies that's why it can offer the lowest possible average total costs.

3 0
2 years ago
One year ago, Deltona Motor Parts deposited $16,500 in an investment account for the purpose of buying new equipment three years
IgorC [24]

Answer:

The correct answer is B.

Explanation:

Giving the following information:

One year ago, Deltona Motor Parts deposited $16,500 in an investment account to buy new equipment three years from today. Today, it is adding another $12,000 to this account. The company plans on making a final deposit of $20,000 to the account one year from today.

To calculate the future value of the investment, we need to use the following formula:

FV= PV*(1+i)^n

First deposit= 16,500*(1.045^4)= 19,676.56

Second deposit= 12,000*(1.045^3)= 13,694

Third deposit= 20,000*(1.045^2)= 21,840.5

Total= $55,211.06

5 0
2 years ago
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