Answer:
The correct answer is behaviorally anchored rating scale.
Explanation:
The behavior-based rating scale is a performance appraisal method that combines elements of the traditional rating scale and critical incident methods. In this, various levels of performance are presented along with a scale that describes them regarding the specific work behavior of an employee.
Answer:
a performance reward.
Explanation:
A performance reward is a type of employee reward system. Companies generally reward employees in an attempt to motivate them to work more, harder or more efficiently. E.g. a company may reward salespeople that close 100 sales per week, regardless of the type of sales made. This type of reward is based on the gross amount of work carried out by the employee.
In Leslie's case, she is being rewarded for being an efficient employee. The parameter for measuring her efficiency is that 80% of the test calls that she makes are handed properly. She is not rewarded on the number of test calls, but instead on how she handled them.
Answer:
Explanation:
Arrival rate = 40 people per minute
Service rate = 5 seconds per person = 12 people per minute
b) Customer Inflow (Arrival) Rate (Ri)
Ri = Arrival Rate = 40 per minute
Inter arrival Time = 1 / Ri = 1 / 40 minutes
c) Total Processing Rate (Capacity) (Rp)
Processing Time = Tp = 5 seconds =
5/60 minutes
= 1/12 minutes
Processing Rate = Rp = 1 / Tp = 1 / (1/12) = 12 customers per minute
Server utilization = Throughput Rate R / Rp
Chi = Lambda / Miu ( must be < 1 )
Ls = Chi / (1-Chi)
Lq = Ls - Chi
Ws = Ls / Lambda
Wq = Lq / Lambda
Buffer capacity K = 50
