Question

As the manager of a high-volume bank, you are faced daily with customers who are in a hurry and need decidedly speedy service from the window tellers.
Which of the following would most likely cause your employees to offer the customers the service they want while also keeping your employees satisfied with their roles?

A) pay them more
B) seek input from the tellers on how to improve their job
C) offer them flex time
D) bring donuts for the break room
E) let the tellers manage themselves

Answer 1

Answer:

The correct answer is letter "B": seek input from the tellers on how to improve their job.

Explanation:

Managers need to find a way in every organization to allow workers to achieve their personal goals and to contribute to the achievement of the company's objectives. Communication is vital for this to happen, so executives must constantly have meetings with employees to gather information on what workers think needs to be changed or adjusted to improve their work. By doing so, employees are likely to increase their efficiency and that of the company.