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dangina [55]
2 years ago
9

Which of the following is a key performance indicator of the customer perspective in a balanced​ scorecard? A. employee satisfac

tion B. defect rate C. number of repeat customers D. gross margin growth
Business
1 answer:
Westkost [7]2 years ago
7 0

Answer:

A key performance indicator of the customer perspective in a balanced​ scorecard is option C. number of repeat customers

Explanation:

A Key Performance Indicator (KPI) is a measurable value used to demonstrate how effectively a company is achieving key business objectives.  

Organizations use KPIs to analyze their success rate.

The customer perspective within the balanced score card enables organizations to target the market segments to prioritize.  Once they have done that, they focus developing strategies that maximizes customers’ utility and bring sin good profit to the organization.

Before now, Balanced Scorecard tilted towards product performance and technology innovation to be the backbones of business success. However, customer behavioral trends have gradually emphasized the necessity for understanding what customers need.

Therefore the number of repeat customers is a KPI of the customer perspective in a balanced score card.

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Roxy operates a dress shop in Arlington, Virginia. Lisa, a Maryland resident, comes in for a measurement and purchases a $1,500
Pani-rosa [81]

Answer:

$75

Explanation:

Data provided in the question:

Cost of the dress purchased = $1,500

Virginia's Sales tax rate = 5 percent

Maryland's sales tax rate = 6 percent

Now,

Roxy's sales tax liability

= Virginia's sales tax rate × Cost of the dress purchased

or

Roxy's sales tax liability = 5% × $1,500

or

Roxy's sales tax liability = $75

4 0
2 years ago
Bernice’s has $823,000 in sales. The profit margin is 4.2 percent and the firm has 7,500 shares of stock outstanding. The market
kipiarov [429]

Answer:

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8 0
2 years ago
Waller Co. paid a $0.137 dividend per share in 2000, which grew to $0.55 in 2012. This growth is expected to continue. What is t
Elena L [17]

Answer:

Dividend in year 2000 (Do) = $0.137

Dividend in year 2012 (D12) = $0.55

Required return (Ke) = 13.7% = 0.137

D12 = Do(1 + g)n

$0.55 = $0.137(1 + g)12

<u>$0.55</u> = (1 + g)12

$0.137

4.0146 = (1 + g)12

12√4.0146 - 1 = g

1.1228 - 1 = g

g = 0.1228 = 12.28%  

Po = Do<u>(1 + g) </u>

            ke - g

Po = $0.55<u>(1 + 0.1228) </u>

                 0.137 - 0.1228

Po = $0.55<u>(1.1228) </u>

                   0.0142  

Po = $43.49  

Explanation:

In this case, we need to calculate the growth rate using the formula D12 = Do(1 + g)12. Then, we will calculate the current market price, which is a function of current dividend paid, subject to growth rate, divided by the excess of cost of equity over growth rate.

7 0
2 years ago
Ratios Analyzing Long-Term Firm Solvency
Tpy6a [65]

Answer:

0.57 and 9.24 times

Explanation:

The computation is shown below:

a. Debt to equity ratio

= Total Liabilities ÷ Share holders' equity

= $2,400,000 ÷ $4,200,000

= 0.57

And, the times interest earned ratio is

= EBIT ÷ interest expense

where,

EBIT is

= Net income + taxes + interest

= $496,500 + $203,500 + $85,000

= $785,000

And, the interest expense is $85,000

So, times interest earned ratio is

= $785,000  ÷ $85,000

= 9.24 times

We simply applied the above formulas

Plus the year is 2019 not 2016

4 0
2 years ago
Maggie bought 20 shares of Google at the close price of $472.68. She bought
ioda

Answer:

C. $1,060

Explanation:

First transaction

20 shares of Google at close price of $472.68

= 20 × $472.68

= $9,453.6

Second transaction, a year later;

she bought 20 shares at close price of $491.32

= 20 × $491.32

= $9,826.4

Third transaction. Two years later, she sold all her shares;

In total 3 transactions, Maggie's broker charge will be;

$50 × 3 = $150

The last transaction will get($512.25 per share for 20 + 20 = 40 shares)

40 × $512.25 = $20,490

Maggie will get $20,490 less $150 due to the brokerage's charge.

$20,490 - $150 = $20,340

To get how much Maggie makes,

= Total value of third transaction (Sales of shares) - (Total value of first transaction + Total value of Second transaction)

= $20,340 - ($9,453.6 + $9,826.4)

= $1,060

5 0
2 years ago
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