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olganol [36]
1 year ago
5

1. Describe Village Volvo's service package.

Business
1 answer:
Novay_Z [31]1 year ago
3 0

Answer:

See the explanation for the answer.

Explanation:

1. Village Volvo’s service package involves following 5 service package:-

a) Implicit Service:-Mechanics of Volvo provides very friendly environment with positive attitude. They acts as helping hand to customers by providing them advice/consultancy.

b)  Explicit Service:-Volvo provide high quality of repair services with a reasonable price thereby ensuring that all Volvo vehicles are running smoothly with no problems.

c)   Facilitating goods:-They provide good waiting area for their customers with services such as TV, coffee, soft drink machine newspaper.

d)  Supporting facility: - They occupy new building and keep it neat and clean. This building include all facilities as per requirement.

e)  Information:-Mechanic understand vehicle’s problem first, analyze solution and notify customer with estimated cost and time required.

2. Distinctive characteristics of a service firm illustrated by Village Volvo are:-

a)  Trust

b)  Customer comfort and satisfaction

c)  Respect

3. Village Volvo can manages its back office like a factory by adoption framework of quality management i.e

a)  Giving more importance to safety of its employees.

b)  Stressing more on security of its employees

c)  Create friendly environment for employees to work in and provide employee satisfaction.

d)  Provide a sustainable growth.

4. Village Volvo can differentiate itself from Volvo dealers from following ways:-

a)  Sustainable customer touch points.

b)  Professional mechanics/agents

c)  Through service excellence, village Volvo can create a differentiation.

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What concept involves breaking down the production of a product into a series of small, elementary tasks, each of which is perfo
GenaCL600 [577]

Answer:

work or job specialization

Explanation:

Work specialization is based on the division of labor, i.e. dividing the work activities into smaller separate tasks. Each worker is responsible for performing only one or a few separate tasks and by doing so will specialize in its performance. As he workers specialize in performing certain tasks, overall efficiency and total output should increase.

6 0
1 year ago
The following is the income statement for the period ending December 31, Year 1, for Manatee Construction Company:
kaheart [24]

Answer:

Sales 8,000,000 DEBIT

Gain from the sale of investments 100,000 DEBIT

 Income Summary   8,100,000 CREDIT

--to close revenues and earnings account

Income Summary 8,250,000  DEBIT

  Cost of goods sold                  6,500,000 CREDIT

   Salaries expense                      300,000 CREDIT

   Other administrative expenses 100,000 CREDIT

   Interest expense                       900,000 CREDIT

   Advertising expense                 450,000 CREDIT

--to close expenses account

Retained Earnings 150,000 DEBIT

  Income Summary     150,000 CREDIT

Explanation:

To close the accounts we use the income summary account as an auxiliar tool

The revenues and gains have a normla balance of credit thus, we debit to close them

The expenses are normal balance debit so we credit them against income summary.

Last we transfer the Income Summary account into retained earnings.

3 0
1 year ago
________ headings are self-contained, which means that readers can skim through just the headings and subheadings and understand
Misha Larkins [42]

Answer:

Descriptive

Explanation:

Descriptive headings are self-contained, which means that readers can skim through just the headings and subheadings and understand them without reading the rest of the document.

Descriptive headings highlights the important matter and main points of the content of the information and they are used to help readers to quickly spot the summary of the points to be communicated.

Furthermore, descriptive headings help readers find and understand information quickly which meets the required qualitative factors of the timeliness and comprehensibility of information.

7 0
1 year ago
The following information is available for the Maribel Company for the month of June: The unadjusted balance of the company's Ca
Alex787 [66]

Answer:

The adjusted bank and book balance is shown below:-

Explanation:

The computation of the adjusted bank and book balance is given below:-

                                  Bank statement balance     Book balance

Opening balance        $26,960                             $26,620

Add:        Transit Deposit $3,000            Earned Interest $150

Less:        Outstanding check 4000         Error on check $810

                                                                            ($4,900 - $4,090)

Adjusted Balance    $25,960                                  $25,960

5 0
2 years ago
Gold Nest Company of Guandong, China, is a family-owned enterprise that makes birdcages for the South China market. The company
Leto [7]

Answer:

1)

a. Raw materials purchased for cash, $170,000.

Dr Materials inventory 170,000

   Cr Cash 170,000

b. Raw materials requisitioned for use in production, $141,000 (materials costing $121,000 were charged directly to jobs; the remaining materials were indirect).

Dr Work in process: direct materials 121,000

Dr Manufacturing overhead 20,000

    Cr Materials inventory 141,000

c. Costs for employee services were incurred as follows:

Dr Work in process: direct labor 156,000

Dr Manufacturing overhead 185,900

Dr Sales salaries expense 22,000

Dr Administrative salaries expense 50,000

    Cr Cash 413,900

d. Rent for the year was $18,800 ($13,600 of this amount related to factory operations, and the remainder related to selling)

Dr Manufacturing overhead 13,600

Dr Rent expense 5,200

    Cr Cash 18,800

e.Utility costs incurred in the factory, $16,000.

Dr Manufacturing overhead 16,000

    Cr Cash 16,000

f. Advertising costs incurred, $13,000.

Dr Advertising expenses 13,000

    Cr Cash 13,000

g. Depreciation recorded on equipment, $21,000. ($15,000 of this amount was on equipment used in factory operations; the remaining $6,000 was on equipment used in selling and administrative activities.)

Dr Manufacturing overhead 15,000

Dr Depreciation expense 6,000

    Cr Accumulated depreciation: manufacturing equipment 15,000

    Cr Accumulated depreciation: office equipment 6,000

h. Manufacturing overhead cost was applied to jobs, $?

Dr Work in process 265,200

     Cr Manufacturing overhead 265,200 (170% of direct labor)

i. Goods that had cost $226,000 to manufacture according to their job cost sheets were completed.

Dr Finished goods inventory 226,000

    Cr Work in process 226,000

j. Sales for the year totaled $514,000. The total cost to manufacture these goods according to their job cost sheets was $220,000.

Dr Cash 514,000

    Cr Sales revenue 514,000

Dr Cost of goods sold 220,000

    Cr Finished goods inventory 220,000

2)

Dr Manufacturing overhead ($265,200 - $250,500) 14,700

    Cr Cost of goods sold 14,700

3) Gold Nest Company

Income Statement

Sales revenue                                                                        $514,000

- Cost of goods sold                                                             <u>-$205,300</u>

Gross profit                                                                             $308,700

Operating expenses:

  • Sales salaries expense -$22,000
  • Administrative salaries expense -$50,000
  • Rent expense -$5,200
  • Advertising expenses -$13,000
  • Depreciation expense -$6,000                                      <u>-$96,200</u>

Operating profit                                                                        $212,500

7 0
1 year ago
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