Question

Gadgetbug Inc. is known for its extremely efficient after-purchase service. None of Gadgetbug's competitors provide the same kind of customer service. Gadgetbug's _____ is described in the scenario.

Answer 1

Answer: Distinctive competence

Explanation: There are certain qualities which usually sets a person, firm or organization apart from the rest of it's competitors such that consumers finds it very difficult to trade it's services for another while it's competitors also find it difficult to match the services it offers. These qualities usually sets the tone for success, increases customer loyalty and gives such firm an edge abive it's rivals. These qualities are usually called distinctive competence, services which are only offered by one or very few firms. In the scenario above, the distinctive competence exhibited by Gadgetbug's is the rare nature of efficient aftersale customer service it provides to it customers which other rivals find very difficult to match.