Question

The four perspectives in the balanced scorecard are (1) financial, (2) customer, (3) internal process, and (4) learning and growth. Match each of the following objectives with the perspective it is most likely associated with:
a. plant capacity utilization
b. employee work days missed due to injury
c. return on assets
d. brand recognition.

Answer 1

Answer:

The correct answers are:

a - 3

b - 4

c - 1

d - 2

Explanation:

To begin with, the "Balanced Scorecard" is a very famous and helpful tool that focus on the strategic and management part of the organization. Therefore that this business' instrument uses a graphic that shows the four main perspectives that the company has to have in mind at the time of doing a better job in the management of the place and in order to grow.

The financial perspective is basically focus on the accouting parts of the business including all the indicators that shows the performance in the numbers of income, loses, etc.

The internal process focus on the operations that happen inside the company with the purpose of getting the product done properly and every possible way of increasing the innovation there.

The customer perspective focus on the question of how can the company innovate in order to create a better customer service that will impact the value that the customer gives to the product.

The learning and growth perspective focus on the question of how the company can continue to grow in every aspect that sorrounds it and affect its normal performance.