Question

David has been a star representative and has personally serviced and developed all his accounts. recently, however, david's firm has grown steadily and the company's products and systems have become more and more complicated. in the past year or so, david and his sales colleagues have been changing their approach due to the sales growth and increasing product complexity. customer relationships are now being handled more and more by __________, which is typical of firms experiencing this kind of growth. manufacturer's representatives junior sales reps

Answer 1

"Delegation", this answer is inferred from the mention of the manufactures "junior sales reps" mentioned in the following sentence. Also the assumption that with increased focus on sales you would have your senior representatives focus on sales and junior on filtering out what needs to be passed along.