Answer:
I statements
Explanation:
An "I statement" is a statement that begins with the word "I". In inter-personal communication, communicating effectively is paramount, especially in solving conflicts and when handling tense situations. I statements can be used to explain ones feelings. It allows one to take responsibility of their feelings, emotions and opinions without making others feel down or less for having diverse opinions and feelings.
Answer:
Rationalization
Explanation:
Rationalization is a defense mechanism by which an individual employs to state facts and reasons in a seemingly rational and logical manner to excuse their controversial behavior, or generally unacceptable behaviors.
In this case, Kamal tries to form a defense for smoking by giving reasons such as:
1. Smoking is the only bad thing he does
2. Something must definitely kill a person.
So therefore, logically, his smoking habit can be excused by the doctor. He does this perhaps in order to fight back the feeling of guilt.
Answer:
The three types of improvement activities quality control systems design to improve quality control for healthcare facilities may include the following.
Introducing the concept of lean production. This is a method by which wastage is eliminated or reduced to the maximum limit. This increases productivity and also the quality of health care.
Setting measures and benchmarks will help to keep a check and balance on how well the quality goals have been met.
Root cause analysis can also be used. It is a problem solving technique that will answer the questions to what is causing hindrance in providing good quality health care.
