Question

Companies must prioritize and determine the performance dimensions on which they will focus and excel. Each performance dimension has several​ sub-dimensions. Performance,​ conformance, and reliability are​ sub-dimensions of ________.

Answer 1

Answer:

Quality.

Explanation:

Garvin´s definitions of quality based on the perspective of the viewer (perception is reality):

-Transcendent. quality is intuitively understood but nearly impossible to communicate.

-Product based. quality is found in the components and attributes of a product.

-User based. if the costumer is satisfied, the product has good quality.

-Manufacturing based. if the products conforms to desing specifications, it has good quality.

-Value based. if the product is perceived as providing good value for price, it has a good quality.

Garvin´s dimensions of product quality are:

Performance, features, reliability, conformance, durability, serviceability, aesthetics, and perceived quality.

These different dimensions of quality are not mutually exclusive.