Answer:
an uninformed sales rep.
Explanation:
The phrase 'I don't know 'is forbidden in the customer service language. It implies that the customer service agent lacks knowledge or basic training to perform his or her duties. The expression reflects poorly on the agent and the employer.
Customers expect service agents to know most, if not everything, about their organization's products and services. That's the reason they seek support from the service department
B. Market Value
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Answer:
Working Capital -2019 =$229300
Working Capital -2018 = $230900
Explanation:
Working capital is the operating capital of the business that is used in the day to day running or the business and is a metric for the liquidity of the business. It is necessary for the operations of the business and is calculated as the difference between the current assets and the current liabilities.
Working Capital = Current Assets - Current Liabilities
Working Capital -2019 = 498600 - 269300 =$229300
Working Capital -2018 = 532400 - 301500 = $230900