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2 years ago

5

An American businessperson who thinks that all Swiss are hardworking, efficient, and neat is demonstrating an example of________

_____.
a. ethnocentrism.
b. tolerance.
c. Stereotyping.

1 answer:

shusha [124]2 years ago

4 0

It’s the letter C- Stereotyping

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Fatima is struggling in her job and is experiencing increased dissatisfaction. She related to you that her manager has been unfa

oee [108]

Answer:

Cognitive dissonance

Explanation:

Cognitive dissonance is a psychological notion when an individual experiences thoughts and emotions that are not consistent (no matter the environment). In this example, it was expected from Fatima to quit her job (since she hated the manager). In spite of that, she continued to work. That caused the cognitive dissonance in her behavior, as she changed her attitude.

6 0

2 years ago

1. Describe Village Volvo's service package.

Novay_Z [31]

Answer:

See the explanation for the answer.

Explanation:

1. Village Volvo’s service package involves following 5 service package:-

a) Implicit Service:-Mechanics of Volvo provides very friendly environment with positive attitude. They acts as helping hand to customers by providing them advice/consultancy.

b) Explicit Service:-Volvo provide high quality of repair services with a reasonable price thereby ensuring that all Volvo vehicles are running smoothly with no problems.

c) Facilitating goods:-They provide good waiting area for their customers with services such as TV, coffee, soft drink machine newspaper.

d) Supporting facility: - They occupy new building and keep it neat and clean. This building include all facilities as per requirement.

e) Information:-Mechanic understand vehicle’s problem first, analyze solution and notify customer with estimated cost and time required.

2. Distinctive characteristics of a service firm illustrated by Village Volvo are:-

a) Trust

b) Customer comfort and satisfaction

c) Respect

3. Village Volvo can manages its back office like a factory by adoption framework of quality management i.e

a) Giving more importance to safety of its employees.

b) Stressing more on security of its employees

c) Create friendly environment for employees to work in and provide employee satisfaction.

d) Provide a sustainable growth.

4. Village Volvo can differentiate itself from Volvo dealers from following ways:-

a) Sustainable customer touch points.

b) Professional mechanics/agents

c) Through service excellence, village Volvo can create a differentiation.

3 0

1 year ago

A worker’s positive reaction to a negative performance review from an employer might be to ______.

wel

A worker’s positive reaction to a negative performance review from an employer might be option A "ignore the criticisms made at the review." Option A seems to be the best fit for this question because option B would I consider a negative reaction because addressing the employer over the negative review could start a fight and the other two seem too irrelevant for this question.

Hope this helps.

3 0

1 year ago

Read 2 more answers

Seventy-Two Inc., a developer of radiology equipment, has stock outstanding as follows: 60,000 shares of cumulative preferred 2%

SSSSS [86.1K]

Answer:

Year 1: Dividend paid to cumulative preferred stock = $51,000; Dividend paid to common stock = 0.

Year 2: Dividend paid to cumulative preferred stock = $93,000; Dividend paid to common stock = $12,000.

Year 3: Dividend paid to cumulative preferred stock = $72,000; Dividend paid common stock = $9,000.

Year 4: Dividend paid to cumulative preferred stock = $72,000; Dividend paid common stock = $48,000.

Explanation:

Year 1

Dividend distributed = $51,000

Cumulative preferred stock dividend payable = 60,000 * $60 * 2% = $72,000

Dividend paid to cumulative preferred stock = $51,000

Carried forward cumulative preferred stock dividend = $72,000 - $51,000 = $21,000

Dividend paid to common stock = 0

Year 2

Dividend distributed = $105,000

Year 2 cumulative preferred stock dividend due = 60,000 * $60 * 2% = $72,000

Cumulative preferred stock dividend payable = Due in year 2 + Carried down from year 1 = $72,000 + $21,000 = $93,000

Dividend paid to cumulative preferred stock = $93,000

Dividend paid to common stock = $105,000 - $93,000 = $12,000

Year 3

Dividend distributed = $81,000

Cumulative preferred stock dividend payable = 60,000 * $60 * 2% = $72,000

Dividend paid to cumulative preferred stock = $72,000

Dividend paid common stock = $81,000 - $72,000 = $9,000

Year 4

Dividend distributed = $120,000

Cumulative preferred stock dividend payable = 60,000 * $60 * 2% = $72,000

Dividend paid to cumulative preferred stock = $72,000

Dividend paid common stock = $120,000 - $72,000 = $48,000

5 0

2 years ago

For a portfolio of 40 randomly selected stocks, which of the following is most likely to be true? a. The beta of the portfolio i

Paraphin [41]

Answer:

c. The beta of the portfolio is equal to the weighted average of the betas of the individual stocks.

Explanation:

The portfolio beta which is a measure of the systematic risk for a portfolio is calculated by taking the weighted average of betas of all the individual stocks that form up the portfolio. So the statement stating that the portfolio beta is equal to weighted average of individual stock betas is correct.

8 0

1 year ago