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ipn [44]
2 years ago
11

Willie was working on a new performance appraisal process. Unfortunately, he decided to measure telephone communication skills f

or all of his customer service representatives, but none of his customer service representatives use the telephone. They all communicate with customers online, using a chat function. In performance measurement, this indicates a________________-
Social Studies
2 answers:
worty [1.4K]2 years ago
4 0

Answer:

Employee Performance

Explanation:

There are three kinds of performance measurement

1. Those that focus on results , i.e output(financial performance, competitiveness)

2. Those that focus on the what determines the results, i.e inputs such as customers relation, advertisement, quality , flexibility.

3. Employee Performance Measurement

Performance Measurement is used in business to determine the growth of a business or determine the indicators for a successful business delivery . What willie has done is to measure the performance of his employee on customer relations.

Kaylis [27]2 years ago
4 0

Answer:

Willie was working on a new performance appraisal process. Unfortunately, he decided to measure telephone communication skills for all of his customer service representatives, but none of his customer service representatives use the telephone. They all communicate with customers online, using a chat function. In performance measurement, this indicates a <u>Chat satisfaction ratio.</u>

Explanation:

  • As, each company or firm is comprised of different departments, and each department is held responsible for the specific set of objectives that are set by the company itself for its better growth inside the market and for that reason the company wants to build a much strong and effective medium of communication with its clients and customers for improving all the departments that concerns the profit and growth of the company.

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Which theory maintains that emotion is caused by the interaction of physiological changes and the cognitive labeling of the reas
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The answer is the two-factor theory by Frederick Herzberg. In this theory, it states that job factors can create satisfaction and dissatisfaction. This theory is applicable to certain situations only. He assumed that there is a co-relation between satisfaction and productivity, but stresses more on satisfaction than of productivity
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2 years ago
Which term refers to a way to define abnormality by comparing an individual's behavior to the norms or standards of the society
Helen [10]
The correct choice from the given options is "<span>social norm deviance".

Deviance is conduct that damages social standards and excites negative social responses. Some conduct is considered so destructive that administrations order composed laws that boycott the conduct. Wrongdoing is conduct that abuses these laws and is surely a critical kind of abnormality that worries numerous Americans. 
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2 years ago
People listening to rock music played backward often perceive an evil message ifspecifically told what to listen for. That pheno
barxatty [35]

Answer:

<em>(e) top-down processing</em>

Explanation:

Since the brain is basically focused on the sensory systems higher.

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4 0
2 years ago
When the romans first began constructing arches like the one above, they were _________________
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When the Romans first began constructing arches like the one above, they were positioned so the emperor could lead his men through the arch upon returning from a successful battle or war. The answer is letter D.
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2 years ago
Read 2 more answers
A grandfather is comparing what work was like when he was young (50 years ago) to life in 2018. Which is NOT a statement he shou
S_A_V [24]

Answer:

"In my day, we worked longer hours at our jobs."

Explanation:

Complete Question:

A grandfather is comparing what work was like when he was young (50 years ago) to life in 2018. Which is NOT a statement he should make?

A)“In my day, we worked longer hours at our jobs.”

B)“In my day, jobs were more secure.”

C)“Back in the day, we had jobs that were really 9 to 5.

”D)“Back in the day, women often stayed at home while men worked.”

The work situation in 1968 is quite different from 2018 in many ways. Therefore the Grandfather comparing what work was like when he was young should not make a statement that contradicts fact. The working duration of that particular period is less than the twenty century(we had jobs that were really 9 to 5), likewise, the demographic distribution base on gender favor men than women (women often stayed at home while men worked.”) Lastly due to lesser population, jobs were more secure compared to 2018.

The correct option is "In my day, we worked long hours at our jobs."

7 0
2 years ago
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