Question

Owen is a barista at a coffee shop. His manager has noticed that he has been showing up late for work, getting coffee orders wrong, and been rude to customers. What should his manager do to help Owen improve his work

Answer 1

Answer:

The correct way to act is to talk to the person and try to help him to resolve the problems, in the case he can not, then look for other actions. This process of talking and being comprehensive with the person gives a very good image of the company in the eyes of the other workers and the press.

Explanation:

To begin with, the proper action that the manager should take is to talk to Owen and nicely tell him about the situation that the manager noticed and ask him if there is a problem that could be fixed or if the manager could give him help in any way in order to let Owen do his job properly again as before. Moreover, if Owen states the problem then the next step will be to seek for posible solution to those problems, as well as given the employee encouragement and calmness regarding the fact that the company understands and wants Owen to resolve his problem so he can work correctly again. Finally, once done that, the final step will be to control the employee afterwards to see if he works normaly again and take new actions in the case that he is not.