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Nikolay [14]
2 years ago
13

Which of the following is a fundamental goal of CRM systems? a. To produce and deliver a product or service at the time the cust

omer wants it b. To lower the costs of maintaining inventory systems c. To manage and track customer interactions. d. To continuously improve the quality of products and processes
Business
1 answer:
frutty [35]2 years ago
5 0

Answer:

The correct answer is letter "C": To manage and track customer interactions.

Explanation:

Customer Relationship Management (CRM) is a managerial approach that uses Information Technology (IT) to store, analyze, and use customer information to find out trends in consumption and generate a better relationship with clients. CRM is a key component in the pursuit of engaging customers with a brand that allows corporations to maintain steady sales levels or increase it.

CRM allows sharing and maximizing the knowledge of clients to understand their needs and anticipate them.

You might be interested in
Vietnam and Ecuador both produce shrimp and rice. Vietnam can produce 180 thousand pounds of shrimp or 60 thousand pounds of ric
Elden [556K]

Answer:

(a) 3 pounds of shrimp

(b) 5 pounds of shrimp

Explanation:

Opportunity costs refers to the costs or benefits that are foregone to select some other alternative.

Vietnam can produce 180,000 pounds of shrimp or 60,000 pounds of rice in a year:

Opportunity cost of producing one pound of rice = 180,000 ÷ 60,000

                                                                                  = 3 pounds of shrimp

Ecuador can produce 130,000 pounds of shrimp or 26,000 pounds of rice in a year:

Opportunity cost of producing one pound of rice = 130,000 ÷ 26,000

                                                                                  = 5 pounds of shrimp

Therefore,

According to the principle of comparative advantage, the Vietnam has a comparative advantage in producing rice because it has a opportunity cost of producing rice than Ecuador.

7 0
2 years ago
Consider two perfectly negatively correlated risky securities, K and L. K has an expected rate of return of 13% and a standard d
mihalych1998 [28]

Answer:

risk free rate of return is  = 11.37 %

Explanation:

given data

K expected rate of return = 13%

K standard deviation = 19%  = 0.19

L expected rate of return = 10%

L standard deviation = 16% = 0.16

to find out

risk-free portfolio rate of return

solution

first we find here weight of each portfolio

weight of K = \frac{L standard deviation}{K standard deviation+ L standard deviation}      ..................1

weight of K = \frac{0.16}{0.19+0.16}

weight of K = 0.4571 = 45.71%

and

weight of L = 1 - 0.4571

weight of L = 0.5428 = 54.28 %

so that

risk free rate will be here

risk free rate = ( weight of K × K expected rate of return  ) + ( weight of L + L expected rate of return  )    ..........................2

risk free rate = ( 45.71 % × 13 % ) + ( 54.28 % + 10% )

risk free rate = 11.37 %

4 0
2 years ago
Granite State Airlines serves the route between New York and Portsmouth, NH, with a single-flight-daily 100-seat aircraft. The o
TEA [102]

Answer:

Given data: One flight with total seats = 100

Full fare passengers, cost per ticket=$150, mean=56 passengers, SD=23

Discount fare passengers, cost per ticket=$100, mean=88 passengers, SD=44

(a) Here, though there is a hint to use the CDF, since the confidence interval is not given we will make some simplying assumptions that will reduce the complexity of the question, of course keeping the question statistically correct.

this question wants us to maximize total revenue per flight (one way), we can do that by taking only full fare passengers or total revenue will be 150*100=$15,000, but since historical probability shows a mean of 56 with a standard deviation of 23, we can assume in best case scenario total full fare ticket passengers will be 56+23=79, leaving 21 tickets for discount passenger, in this case the total revenues will be 79*150+21*100=$13,950

(b) Now, the new constrained policy is giving a clear cut number of seats to each category of pasengers, 44 for discount (total revenues 44*100) and 56 for full fare (total revenues 56*150) both of which are within the probabilities given earlier (full fare mean=56, discount mean=88). Total revenues in case will be 44*100+56*150=$12,800.

(c) Gain is the difference of the excess revenues in both cases of optimal total revenues and limited seats policy or answer (a) - answer (b) = $13,950- $12,800=$1,150

(d) Realistically speaking, there is no answer for this question without a clear cut confidence interval. Another simplifying assumption we can make here is taking the mean passengers as expected bookings (can be tweaked once confidence interval or degree of significance is given). so total revenues in this case will be 44*100 from discount and 56*150 from full fare passengers. That is still similar to answer (c) due to our assumption/lack of constraints, so our optimal booking will be 54 full fare tickets and 44 discount passenger tickets. You can also take worst case scenario by subtracting SD of each passenger type from the mean or go the best case scenario in which SD of full fare will be added to the mean while the pending seats (left over from 100) will be the total to discount fare for optimal revenue collection.

6 0
2 years ago
Read 2 more answers
During its first year of operations, Eastern Data Links Corporation entered into the following transactions relating to sharehol
gizmo_the_mogwai [7]

Answer:

Eastern Data Links Corporation

Journal entries

Step 1.

Issuance for Common stock at a premium in exchange for cash

Feb 12,

Dr. Cash account with $18,000,000

Cr. $1 Ordinary share Capital Account with $2,000,000

Cr. Ordinary share premium Account with $16,000,000

(Being $18million received for 2million shares valued at $1 and sold at a premium of $9)

Step 2.

Issuance for Common stock at a premium in settlement of a liability due

Feb 13,

Dr. Accounts Payable account with $360,000

Cr. $1 Ordinary share Capital Account with $40,000

Cr. Ordinary share premium Account with $320,000

(Being $360,000 legal expense liquidation in exchange of 40,000 shares valued at $1 and sold at a premium of $9)

5 0
2 years ago
To a greater or lesser degree, many governments can be considered pragmatic nationalists when it comes to foreign direct investm
lianna [129]

Answer:

<u>Home Country Benefit</u>

b - inflows of foreign earnings.

The Company operating in the Host Country will send some of it's profits back to it's Home Country and this will be treated as Foreign Earnings.

f-skills that can be leveraged internationally.

The Home Country will gain skills from their experience in the Host Country. These skills can then be used to be competitive on the global market.

<u>Home Country Cost </u>

a- loss of jobs

The Home Country would lose the jobs that it's companies created in the Host Country. These are jobs that could have employed people in the Home Country but now employ people in the Host Country.

h-Host country limits profit expatriation

In order that they don't lose too much money to the Home Country, the Host Country might come up with laws that limit the amount of money that can be taken out from the country this limiting the amount of foreign Earnings that the Home country gets.

<u>Host Country Benefit</u>

c-substitute for imports

The products that the companies founded by FDI are producing could have been products that the Host Country used to import. Now that the goods are being made in the Host Country, there will be no need for imports.

e-increase in direct and indirect employment

The companies founded by FDI in the Host Countries will create employment for people in the company which is direct employment. Many auxiliary services such as drivers and caterers as an example will also spring up to take care of these newly employed folk thereby creating indirect employment.

i-transfer of new technology

The Company formed from FDI will bring with them technology from the Home Country that could be very beneficial to the Host Country.

<u>Host Country Costs. </u>

- Outflow of earnings from a foreign subsidiary

The Companies established through FDI will send some of their profits back to their home Countries. This means that the earnings would leave the Host Country instead of being reinvested in them.

d-loss of economic independence

These FDI companies tend to get very influential and powerful in the Host Country and can sometimes dictate policies. This would mean the companies have significant control over the resources of the Host Country which will lead to a loss of Economic independence. This is the main reason most people believe that China is interested in Africa.

g-loss of local Entrepreneurship

These companies created by FDI will bring with them better technology and capital that will enable them to be very competitive in the local Economy. This will discourage local Entrepreneurs who do not have the economic nor the financial backing to challenge the companies without making huge losses.

7 0
2 years ago
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