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erica [24]
2 years ago
5

A business traveler checked into a Hyatt hotel and was given a room next to the elevator. When he turned on the television, he w

as greeted with a Hyatt customer service survey. He immediately took advantage of having the survey to let Hyatt know how unhappy he was with his room location. The business traveler would most likely be classed as a(n) _____ type.
Business
2 answers:
Annette [7]2 years ago
6 0

Answer:

The correct answer is C. Voicer.

Explanation:

The traveler's behavior was voicer, since he used a valid means to communicate his dissatisfaction. The use of the voice is not required to enter this group, since any type of communication using a cordial tone is considered a voicer. Depending on the situation, the traveler was friendly and the hotel has probably assigned him a new room much quieter than the first.

ExtremeBDS [4]2 years ago
6 0

Answer:

voicer

Explanation:

In customer service, complainers, or customers that are not satisfied with our service, are classified in to the following groups:

  1. Passive or meek complainers: dissatisfied customers that do not communicate their dissatisfaction with the company since they believe it will make no difference and it'snot worth it.  
  2. Voicers: dissatisfied customers who decide to complain about what they do not like about the service or product offered. Generally the complaint is carried out through the formal feedback channels since they believe that their problem will be corrected. This type of complainers are considered positive complainers since correcting the problem will increase their loyalty.  
  3. Irates: frustrated customers who complain in an aggressive manner and are specially hurtful because they decide to share their bad experience with everyone available. They usually have no loyalty to any brand, and they switch constantly.  
  4. Acitivits: they are basically a combination of the three previous types, since their attitude and behavior can change depending on the situation. Sometimes they are passive, sometimes they are voicers and other times they can be irates.
  5. Rip-off: they decide to complain not because something is wrong, but because they want to receive special treatment that they weren't entitled to.
  6. Chronics: they are never satisfied and really test the patience of the employees, since no matter what they do, it will never be OK. They decide to complain simply because they are able and entitled to.

Research about customer satisfaction shows that only 1 in 26 dissatisfied customers will actually make a complaint, meaning that 25/26 are passive or meek complainers. But that is not good, since research has also determined that 91% of them will not return as customers. While up to 96% of voicers will return if their problem has been solved and their brand loyalty increased.

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Lori recently quit her job and decided to start her own company, which will sell makeup to small beauty salons. What should she
dedylja [7]

Lori has already decided she wants to sell beauty products and market them to small beauty salons. She now needs to decide how she wants to price her product so that the beauty salons will buy it. Option B. decide how to price her product is the next step that Lori should take. After she decided the price, she will have the what, where and how much and then she can move on to how she will advertise her product to the small beauty stores.

5 0
2 years ago
Read 2 more answers
Owen inc. has a current stock price of $15.00 and is expected to pay a $0.80 dividend in one year. if owen's equity cost of capi
Ber [7]

As it is known that future cash flows are risky in nature so it is not possible to discount them at risk free rate. So investor must discount the future cash flows based on the equity cost of capital. It is the expected return of the other investments available in the market with same kind of risk to the firm’s share.

Price of the stock can be found by using the cost of equity equation which is as follows:

Po = Div_1 + P_1 / 1 + r_E

$15 = 0.8 + X / 1.12

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4 0
2 years ago
There are hundreds of colleges and universities that serve millions of college students each year. the colleges vary by location
Nadusha1986 [10]

Answer:

For Number of firms, the answer is C. Many.

For type of product, the answer is D. Differential.

For Market model, the answer is  C. Monopolistic Competition.

Explanation:

From the questions above, we can conclude that the number of firms is Many because it is stated that there are hundreds of colleges and universities that serve millions of college students each year.

For the type of product, in this case service, that each college and university offers, there is service differentiation. This is because each school will offer unique and distinct ways of meeting the students' needs.

There exists monopolistic competition in markets which have several competitors selling similar products and services. The similar products and services are not ideal substitutes for each other in monopolistic competition. Here, the barriers to entry and exit in the industry are low, and the decisions that are taken by one company do not affect the competitors. Therefore, in the scenario given above, because there are several colleges and universities serving millions of students in similar ways but with differentiated methodologies and programs, they form a monopolistic competitive market.

4 0
2 years ago
When using the​ _______ always be careful to avoid​ double-counting outcomes?
Vera_Pavlovna [14]

When using the​ "addition rule" always be careful to avoid​ double-counting outcomes.

At the point when two occasions, A and B, are mutually unrelated, the likelihood that A or B will happen is the total of the probability of every occasion. The addition rule for probabilities portrays two formulas, one for the likelihood for both of two totally unrelated occasions occurring and the other for the likelihood of two non-commonly occasions occurring.  

6 0
2 years ago
Cameron has a small graphics design business that specializes in customizing social websites. The business is growing; however,
Veronika [31]

Answer: Introducing mass production methods into his business.

Explanation:

As the given information suggests that Cameron has a small graphic design business. He is responsible for customizing social websites which is a creative and time consuming task. This also require a lot of thinking and innovation skills. At the verge of expanding his business he should avoid mass production as this will likely to reduce his quality of production and limit his creativity.

4 0
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