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erica [24]
2 years ago
5

A business traveler checked into a Hyatt hotel and was given a room next to the elevator. When he turned on the television, he w

as greeted with a Hyatt customer service survey. He immediately took advantage of having the survey to let Hyatt know how unhappy he was with his room location. The business traveler would most likely be classed as a(n) _____ type.
Business
2 answers:
Annette [7]2 years ago
6 0

Answer:

The correct answer is C. Voicer.

Explanation:

The traveler's behavior was voicer, since he used a valid means to communicate his dissatisfaction. The use of the voice is not required to enter this group, since any type of communication using a cordial tone is considered a voicer. Depending on the situation, the traveler was friendly and the hotel has probably assigned him a new room much quieter than the first.

ExtremeBDS [4]2 years ago
6 0

Answer:

voicer

Explanation:

In customer service, complainers, or customers that are not satisfied with our service, are classified in to the following groups:

  1. Passive or meek complainers: dissatisfied customers that do not communicate their dissatisfaction with the company since they believe it will make no difference and it'snot worth it.  
  2. Voicers: dissatisfied customers who decide to complain about what they do not like about the service or product offered. Generally the complaint is carried out through the formal feedback channels since they believe that their problem will be corrected. This type of complainers are considered positive complainers since correcting the problem will increase their loyalty.  
  3. Irates: frustrated customers who complain in an aggressive manner and are specially hurtful because they decide to share their bad experience with everyone available. They usually have no loyalty to any brand, and they switch constantly.  
  4. Acitivits: they are basically a combination of the three previous types, since their attitude and behavior can change depending on the situation. Sometimes they are passive, sometimes they are voicers and other times they can be irates.
  5. Rip-off: they decide to complain not because something is wrong, but because they want to receive special treatment that they weren't entitled to.
  6. Chronics: they are never satisfied and really test the patience of the employees, since no matter what they do, it will never be OK. They decide to complain simply because they are able and entitled to.

Research about customer satisfaction shows that only 1 in 26 dissatisfied customers will actually make a complaint, meaning that 25/26 are passive or meek complainers. But that is not good, since research has also determined that 91% of them will not return as customers. While up to 96% of voicers will return if their problem has been solved and their brand loyalty increased.

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On May 18th, you purchased 1,000 shares of Buy Lo stock. On June 5th, you sold 200 shares of this stock for $21 a share. You sol
enot [183]

Answer:

Dividend income received = $400

Explanation:

Given:

May 18th        Purchased         1,000 shares

June 5th            Sold                 200 shares

July 8th             Sold                  400 shares

declared dividend on June 25th to holders

Dividend amount = $0.50 per share

Computation of dividend income received:

Balance of share on June 25th = May 18th (Purchase) - June 5th (Sold)

Balance of share on June 25th = 1,000 - 200

Balance of share on June 25th = 800 shares

Dividend income received = Balance of share on June 25th × Dividend amount

Dividend income received = $.50 × (1,000 share - 200 share)

Dividend income received = $400

8 0
2 years ago
Suppose that the projectile marble and target marble do not collide with their centers of mass
jok3333 [9.3K]
What? didnt quite understand your question.
5 0
2 years ago
Which of the following systems is especially suited to situations in which the procedure for arriving at a solution may not be f
Step2247 [10]

Answer:

The correct answer is the option D: Decision Support System.

Explanation:

To begin with, <em>''Decision Support System''</em> or DDS is the name given to a type of information system whose main purpose is to help the users in the decision making process by given them support regarding data mining and the recollection of information in order to <u>present several alternatives that may help the user to resolve a problem that may be rapidly changing and not easily specified in advance</u>, for example unstructured decision problems.

8 0
2 years ago
The owner of supermarket chain Reynold's wants to offer nonfood items such as greeting cards and magazines. However, Reynold's d
Elis [28]

Answer:

E) rack jobbers.

Explanation:

Rack jobbers is defined as a company or trader that has an agreement with a seller to display their products in the retail stores and sell them. Usually channels used are not the traditional channels used to sell the products and can include: gas stations, grocery stores.

In such instances the profit realised is split between both parties. For example if Procter and Gamble provide a product rack to a grocery store this is called rack jobbers.

This will be Reynold's best option as he does not want to take care of setting up displays and maintaining inventory records.

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2 years ago
A Forman of a construction company is responsible for a construction crew comprised of many unskilled workers. The work is hard,
NemiM [27]

Solution :

In the context, it is given that foreman in a construction company is responsible for the workers who are unskilled labors.

1. The segregation of the duties which involves the separation of the main functions and have them to conducted by the different workers. But here in this case, the approval of the attendance of the employees and the distribution of the checks to the worker are the important activities that are being conducted by a single employee.

2. This may result into frauds to the company. If the segregation of the duties is not implemented, then the company is at risk. This is because a single employee does the work for the approval of the attendance of the workers and distributing the checks to them for their work. So this can result in a fraud if the foreman wants to do fraud. But distributing the work among two employee will reduce the risk of fraud as one employee many not be willing to do fraud.

5 0
2 years ago
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