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erica [24]
2 years ago
5

A business traveler checked into a Hyatt hotel and was given a room next to the elevator. When he turned on the television, he w

as greeted with a Hyatt customer service survey. He immediately took advantage of having the survey to let Hyatt know how unhappy he was with his room location. The business traveler would most likely be classed as a(n) _____ type.
Business
2 answers:
Annette [7]2 years ago
6 0

Answer:

The correct answer is C. Voicer.

Explanation:

The traveler's behavior was voicer, since he used a valid means to communicate his dissatisfaction. The use of the voice is not required to enter this group, since any type of communication using a cordial tone is considered a voicer. Depending on the situation, the traveler was friendly and the hotel has probably assigned him a new room much quieter than the first.

ExtremeBDS [4]2 years ago
6 0

Answer:

voicer

Explanation:

In customer service, complainers, or customers that are not satisfied with our service, are classified in to the following groups:

  1. Passive or meek complainers: dissatisfied customers that do not communicate their dissatisfaction with the company since they believe it will make no difference and it'snot worth it.  
  2. Voicers: dissatisfied customers who decide to complain about what they do not like about the service or product offered. Generally the complaint is carried out through the formal feedback channels since they believe that their problem will be corrected. This type of complainers are considered positive complainers since correcting the problem will increase their loyalty.  
  3. Irates: frustrated customers who complain in an aggressive manner and are specially hurtful because they decide to share their bad experience with everyone available. They usually have no loyalty to any brand, and they switch constantly.  
  4. Acitivits: they are basically a combination of the three previous types, since their attitude and behavior can change depending on the situation. Sometimes they are passive, sometimes they are voicers and other times they can be irates.
  5. Rip-off: they decide to complain not because something is wrong, but because they want to receive special treatment that they weren't entitled to.
  6. Chronics: they are never satisfied and really test the patience of the employees, since no matter what they do, it will never be OK. They decide to complain simply because they are able and entitled to.

Research about customer satisfaction shows that only 1 in 26 dissatisfied customers will actually make a complaint, meaning that 25/26 are passive or meek complainers. But that is not good, since research has also determined that 91% of them will not return as customers. While up to 96% of voicers will return if their problem has been solved and their brand loyalty increased.

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What are other ethical concerns that Stilton may be facing?
Agata [3.3K]

Complete Question:

James Stilton is the chief executive officer (CEO) of RightLiving, Inc., a company that buys life insurance policies at a discount from terminally ill persons and sells the policies to investors. RightLiving pays the terminally ill patients a percentage of the future death benefit (usually 65%) and then sells the policies to investors for 85% of the value of the future benefit. The patients receive the cash to use for medical and other expenses, and the investors are "guaranteed" a positive return on their investment. The difference between the purchase and sale prices is RightLiving's profit.

Stilton is aware that some sick patients may obtain insurance policies through fraud (by not revealing their illness on the insurance application). An insurance company that discovers such fraud will cancel the policy and refuse to pay. Stilton believes that most of the policies he has purchased are legitimate, but he knows that some are probably not.

Requirement:

What are other ethical concerns that Stilton may be facing?

Answer with Explanation:

The ethical concerns of Stilton are as under:

  • Should he tell the investors about the fraud about the policies before making sales?
  • What policies must be implemented so that the legitimate people can easily sell the policies and if not implemented it would not be fair for the RightLiving, Inc.
  • Stilton will also be facing ethical concerns because the business wishes that the customer dies early so that they can benefit from increased deaths of policy holders.
5 0
1 year ago
Listed below are several transactions that took place during the first two years of operations for the law firm of Pete, Pete, a
In-s [12.5K]

Answer:

1. Computation of Net Operating Cash flow

Particulars                                                 Year 1 $      Year 2 $

<u>Net Operating Cash flow</u>

Cash collected from clients                    $167,000     $197,000

Less: Cash Disbursement  

Salaries                                                     $97,000       $107,000

Utilities                                                      $33,500       $47,000

Purchase of insurance policies               $62,100        $0

Net Operating Cash Flow                     -$25,600        $43,000

Therefore, net operating cash flow for year 1 is -$25,600  and year 2 is $43,000.

2. Income Statement for each year

Particulars                                  Year 1 $        Year 2 $

Revenue                                     $184,000    $234,000

Expenses:

Salaries                                       $97,000      $107,000

Utilities                                        $38,500      $42,000

Insurance Policy($62, 100/3)     $20,700      $20,700

Net Income                                 $27,800      $64,300

Working:

Utilities for year 2 = $33,500 + $47,000 - $38,500 = $42,000

3. Computation of account receivables

Particulars                                                     Year 1 $      Year 2 $

Account receivables beginning balance        $0            $17,000

Add: Account billed to client                       $184,000     $234,000

Less: Cash collections from clients             $167,000     $197,000

Ending account receivables                       $17,000       $54,000

Therefore, net amount of account receivables for year 1 is $17,000 and year 2 is $54,000

4 0
1 year ago
While _______ decisions will generally need to be processed via the ______ system in our brains in order for us to reach a good
leonid [27]

Answer:

A. Nonprogrammed; reflective; programmed; reactive

Explanation:

Programmed decisions are those which occur more frequently and are quickly executed, almost instinctly, without needing much of a thought process, by what we call the reactive system.

Nonprogrammed decisions are those that present unusual or new situations and require a deeper reflection and understanding of the issue. Those are processed via the reflective system in the brain.

Therefore, the correct answer is A. Nonprogrammed; reflective; programmed; reactive

5 0
1 year ago
Read 2 more answers
Gold Nest Company of Guandong, China, is a family-owned enterprise that makes birdcages for the South China market. The company
Leto [7]

Answer:

1)

a. Raw materials purchased for cash, $170,000.

Dr Materials inventory 170,000

   Cr Cash 170,000

b. Raw materials requisitioned for use in production, $141,000 (materials costing $121,000 were charged directly to jobs; the remaining materials were indirect).

Dr Work in process: direct materials 121,000

Dr Manufacturing overhead 20,000

    Cr Materials inventory 141,000

c. Costs for employee services were incurred as follows:

Dr Work in process: direct labor 156,000

Dr Manufacturing overhead 185,900

Dr Sales salaries expense 22,000

Dr Administrative salaries expense 50,000

    Cr Cash 413,900

d. Rent for the year was $18,800 ($13,600 of this amount related to factory operations, and the remainder related to selling)

Dr Manufacturing overhead 13,600

Dr Rent expense 5,200

    Cr Cash 18,800

e.Utility costs incurred in the factory, $16,000.

Dr Manufacturing overhead 16,000

    Cr Cash 16,000

f. Advertising costs incurred, $13,000.

Dr Advertising expenses 13,000

    Cr Cash 13,000

g. Depreciation recorded on equipment, $21,000. ($15,000 of this amount was on equipment used in factory operations; the remaining $6,000 was on equipment used in selling and administrative activities.)

Dr Manufacturing overhead 15,000

Dr Depreciation expense 6,000

    Cr Accumulated depreciation: manufacturing equipment 15,000

    Cr Accumulated depreciation: office equipment 6,000

h. Manufacturing overhead cost was applied to jobs, $?

Dr Work in process 265,200

     Cr Manufacturing overhead 265,200 (170% of direct labor)

i. Goods that had cost $226,000 to manufacture according to their job cost sheets were completed.

Dr Finished goods inventory 226,000

    Cr Work in process 226,000

j. Sales for the year totaled $514,000. The total cost to manufacture these goods according to their job cost sheets was $220,000.

Dr Cash 514,000

    Cr Sales revenue 514,000

Dr Cost of goods sold 220,000

    Cr Finished goods inventory 220,000

2)

Dr Manufacturing overhead ($265,200 - $250,500) 14,700

    Cr Cost of goods sold 14,700

3) Gold Nest Company

Income Statement

Sales revenue                                                                        $514,000

- Cost of goods sold                                                             <u>-$205,300</u>

Gross profit                                                                             $308,700

Operating expenses:

  • Sales salaries expense -$22,000
  • Administrative salaries expense -$50,000
  • Rent expense -$5,200
  • Advertising expenses -$13,000
  • Depreciation expense -$6,000                                      <u>-$96,200</u>

Operating profit                                                                        $212,500

7 0
1 year ago
Based on your observations of connective tissue in Experiment 2, which statement explains the difference between loose and dense
zaharov [31]

The difference between loose and dense connective tissue is there is much more space between the fibers and cells in loose connective tissue than in dense connective tissue.

Option D

Explanation:

The two types of conjunctive tissue found in animals are the loose and compact connective tissues.

Connective tissue primarily serves soft bodies structurally. It also facilitates the provision of the epithelial tissue of nutrients and oxygen.

Elastic conjunctive tissue includes fibres that are elastic, whereas thick connective tissue comprises tightly structured fibres. Therefore the principal difference in the density of the extracellular matrix in each type of conjunctive tissue is between loose and dense binding tissue.

6 0
2 years ago
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