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erica [24]
2 years ago
5

A business traveler checked into a Hyatt hotel and was given a room next to the elevator. When he turned on the television, he w

as greeted with a Hyatt customer service survey. He immediately took advantage of having the survey to let Hyatt know how unhappy he was with his room location. The business traveler would most likely be classed as a(n) _____ type.
Business
2 answers:
Annette [7]2 years ago
6 0

Answer:

The correct answer is C. Voicer.

Explanation:

The traveler's behavior was voicer, since he used a valid means to communicate his dissatisfaction. The use of the voice is not required to enter this group, since any type of communication using a cordial tone is considered a voicer. Depending on the situation, the traveler was friendly and the hotel has probably assigned him a new room much quieter than the first.

ExtremeBDS [4]2 years ago
6 0

Answer:

voicer

Explanation:

In customer service, complainers, or customers that are not satisfied with our service, are classified in to the following groups:

  1. Passive or meek complainers: dissatisfied customers that do not communicate their dissatisfaction with the company since they believe it will make no difference and it'snot worth it.  
  2. Voicers: dissatisfied customers who decide to complain about what they do not like about the service or product offered. Generally the complaint is carried out through the formal feedback channels since they believe that their problem will be corrected. This type of complainers are considered positive complainers since correcting the problem will increase their loyalty.  
  3. Irates: frustrated customers who complain in an aggressive manner and are specially hurtful because they decide to share their bad experience with everyone available. They usually have no loyalty to any brand, and they switch constantly.  
  4. Acitivits: they are basically a combination of the three previous types, since their attitude and behavior can change depending on the situation. Sometimes they are passive, sometimes they are voicers and other times they can be irates.
  5. Rip-off: they decide to complain not because something is wrong, but because they want to receive special treatment that they weren't entitled to.
  6. Chronics: they are never satisfied and really test the patience of the employees, since no matter what they do, it will never be OK. They decide to complain simply because they are able and entitled to.

Research about customer satisfaction shows that only 1 in 26 dissatisfied customers will actually make a complaint, meaning that 25/26 are passive or meek complainers. But that is not good, since research has also determined that 91% of them will not return as customers. While up to 96% of voicers will return if their problem has been solved and their brand loyalty increased.

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The variety of Riverside Ranger logo T-shirts includes 12 different designs. Setup between designs takes one hour (and $18,000),
cluponka [151]

Answer:

The production exhibit both scope economics and scale economics. They are not mutually exclusive.

Explanation:

Looking at the scenario critically, we will clearly see the tendency of a scope economics. Scope economics basically hinges on getting a competitive advantage, essentially because of producing in large quantities and numbers. Riverside Ranger logo T-shirts exhibits this as it produce its products in large numbers, producing 1000 pieces of a particular design in 1 hour.

In same breath, we also have the scale economics exhibited by the organization. Taking a deeper look at the cost representation, we will see that the average cost tend to reduce as the production increases. Thus, an economic of scale is achieved here by leveraging on the mass and swift production style of Riverside Rangers logo T-shirts.

7 0
2 years ago
Jessica weighs 125 lbs. She rode a bike at 17 mph for 25 minutes. What is the calorie cost of this activity?
Tomtit [17]

Answer: 178 calories

Explanation:

From the question, we are informed that Jessica weighs 125 lbs and that she rode a bike at 17 mph for 25 minutes. It should be noted that 17 mph is thesame as 0.057 cal/lb/min.

Therefore, the calorie cost of this activity will be:

= 0.057 x 125 = 7.125

We then multiply 7.125 by the number of minutes used. This will be:

= 7.125 x 25

= 178 calories

3 0
2 years ago
The fact that one department may be labor intensive while another department is machine intensive explains in part why multiple
cricket20 [7]

Answer:

True

Explanation:

Overhead is the total of indirect cost that is involved in the production of a good. An overhead could be made up of a budgeted cost or actual cost. Overhead is appropriate when it does not exceed 35% of the total revenue.

Because a large company could produce different goods, those goods undergo different process and as result of that, require different costs of production.

For this reason, departmental overhead rates are calculated to ensure that every part of the company has its own production cost and expenses set aside rather than having a general or single company overhead rate which could favor some departments and not favor some other departments.

Cheers.

4 0
2 years ago
Monroe just left his second job in the Marketing, Sales, and Service career pathway. He was self-employed at his first job, and
drek231 [11]

Answer:

the answer is D.....

Explanation:

5 0
2 years ago
Read 2 more answers
Patty, who lives in East Tennessee, developed a new type of printer that required very little ink. As a merchant, she entered in
Sonbull [250]

Answer:

C) Because the contracts were for amounts priced at $500 or more, they were required to be in writing and signed by the buyer.

Explanation:

Under Article 2 of the Uniform Commercial Code (UCC) all contracts for the sales of goods with a value above $500 must be in writing. The fact that Patty sent a confirming memo to her clients which wasn't objected, is not sufficient enough to be considered a written contract since the buyer didn't sign it.

According to UCC rules a contract must be signed “by the party against which enforcement is sought.” The buyer could have requested Patty to perform, but she cannot request the buyer to perform.

4 0
2 years ago
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